Question about BenQ Joybook S42, Intel Core Duo P8600 2.4 GHz, 2GB DDR2, 320GB SATA HDD, 14.1 WXGA, nVIDIA GeForce ... PC Notebook

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I have a benq joybook s42 and it's not starting up correctly. I turned it on this morning and logged into windows (vista) and left it for about 10mins. When I came back there were fat lines, each one about 4cm in length running across the screen and the system seemed to have crashed. I held the power button down to shut it down and tried to restart it, but now the screen doesn't work and it seems like it's just sitting there doing nothing. The hard drive seems to be spinning, but it doesn't sound as if anything is loading. Can anyone help me out, please?

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You need to find out if it's a hardware or software problem - try to boot into BIOS by pressing the F2 key while the laptop starts. If you can't then it's a hardware problem. 
This laptop has an  nVIDIA GeForce mobile video chip which, around the time your laptop has been manufactured had a lot of reliability problems - a lot of them burned out. This is a recognized fault and the part will be replaced under warranty.
Take the laptop to an Benq authorized repair shop.

Posted on Sep 01, 2010

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Posted on Jan 02, 2017

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