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"VIDEOSTUDIO" CD I just purchased today at Staples, located in Rockland County, NY refuses to recognize its own serial number (comment: "invalid". I habe double and triple checked my code-entry, to no avail. Can you please help me ? I am 83 years old and do not drive anymore. The nearest Staple out would be in Middletown, NY. the serial number listed on the jacket of the CD is given as: VG01R22-79W7CB-AQ6QL9R-JVSL9QN Could you perhaps tell me the number I need,- rather than the one printed in error ? Your assistance will be appreciated greatly ! Yours truly, Harold O. Beyer 24 Trotting Drive, Chester, NY 10918

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Common problems like this are USUALLY due to either case-sensitive characters, putting in hyphens when needed or not, and the proverbial confusion of numeral zero and O or numeral one and little "L" or "i". Sometimes the Q and O are not clear. You might want to use a magnifying glass to verify the Q's as a scratch could make an O into a Q.

So be very careful to use capital letters to match the label and enter the numbers and use the mouse to click on the acceptance button... Sometimes hitting enter at the end does not work,

Also Corel probably has an online help site on the net.

Posted on Sep 01, 2010


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