Question about HP Pavilion dv1000 Notebook

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HP Pavilion DV1000 Suddenly my microphone stopped working after installing Skype. I have been using Gmail Chat all the time; I have been to Control panel's sound and audio device settings and made sure that my mic is turned on. I have tried every possible setting but to no avail. Been pulling out my hair for two days. Do I need to reinstall drivers? Where do i get it from and what driver should i dload?

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  • shirishrb Sep 01, 2010

    Thanks,
    I have already uninstalled skype restarted and checked for all settings already. But still not working

    I want to try to reinstall driver. I have a windows XP home

    I see there are two drivers listed in the link you sent me

    which one do i download.

    Conexant CX20468-31 AC97 Audio Driver EQ or

    » Conexant CX20468-31 AC97 Audio driver

    Note,, the speaker is working perfectly only the mic is not functioning. I have tried to check if mic is working using sound recorder so i know its not working. Its not only skype,,even gmail chat


  • shirishrb Sep 01, 2010

    tried both but nothing

    how do i uninstall drivers

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  • HP Master
  • 4,924 Answers

I think that the issue must be into the skype setting s..if you open it and take a look at the preferences(options ) it has options for sound ..(mic) ..and you can actually choose the settings and the device ..
you might have more than one ..and you have to choose the sound driver for direct mic (built in ) or the usb ..if you have a built in camera one ..or another device ..
anyway ..my advice is to uninstall skype ..and see if it works after ..to be sure you may ..open the volume control ..by double click on the speker icon in the tray system (on task bar in the right ) ...and a window with volumes for each device will be opened..
look for the mic volume ..if there is present check not to be muted..and also check the volume to be high ..
If there isnt a volume for mic present in the panel ..than click in the upper left the options ...and properties ..and a list with devices will get along ...tick the case for the mic..and it will place it in the volume control panel ..after that check not to be muted..and also to be razed the volume ..
if you need to be much sensitive,,click under he options the advanced..and will place an advanced option under the volume of the mic..click on it ..and choose mic boost ..This will increase the volume and fidelity of the mic..
Anyway ..if you suspect a trouble in the driver area..the driver that you should reinstall is the sound driver ..and you can find it ..on the support site of the HP..here is the link ..I will consider the model in the heather to be the right one ..if it isn't than select from the list the right model and operation system ..and download it and reinstall ..
Pay attention that after reinstalling usually you have to enable the mic ..like I explained from that volume control window..
and for some Instant messaging programs like Yahoo messenger .. you have to get to actions ..and make a call set-up before you use it again ..
Same for the skype ..but the settings are slightly different ..
The idea is if it works in one ..should work in all..this is why I advice first to check the preferences in Google talk first ..not to be muted or disabled from there ..
Her eis the link for the driver ..I will leave the operation system selection to you ..cause you never specified it
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=500515&

Posted on Sep 01, 2010

  • 1 more comment 
  • Catalin Turcu
    Catalin Turcu Sep 01, 2010

    I would go for the second one ..not the one with the EQ ..and see if it makes it work ..
    I will recommend to remove the previous driver first ..and reinstall it after a restart ..

  • Catalin Turcu
    Catalin Turcu Sep 01, 2010

    to uninstall go to the control panel ..than add remove software ..and choose from the list the conexant software ..and click uninstall-remove ..
    after that restart ..and go to bios setting by click F10 on start ..repeatedly ...soon after you boot i t..
    and once in there ..look for a feature called optimal factory settings or defaults..engage them ..and confirm the choice ...after that save the changes with F10 ..and restart ...If the microphone was disabled this will bring it back ..
    after that it should pop up and ask for the driver ..run it into your computer ..and after that go to device manager by right click on the my computer ..than properties..and after that hardware and device manager ...
    look into the audio devices area ..and see if they are all in order..they do not have to be in yellow with a ask sign on it ..if any of them are ..click right on them and choose update driver ..and let it do it automatically if the driver is already ran into the computer ..
    another thing that I didnt mentioned..there are a lot of dv 1000 models there ..take a better look and see if there ar emore letters or if it isnt exact 1000 ..and look on the site and choose teh exact model ..from this page ..http://h10025.www1.hp.com/ewfrf/wc/prodT...
    also you might try this one ..
    ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34770.exe

  • Catalin Turcu
    Catalin Turcu Sep 01, 2010

    by the way ..if the sound work in the computer after installing ...try a headset or external mic..cause there is a possibility that there is something wrong with the internal mic..it might be damaged or the contact to be loose from a slight shock ..

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