Question about HP OfficeJet V40 All-In-One InkJet Printer

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Error 344- Fax Function

I have been unable to send faxes to different numbers for months now. I keep getting Error 344. It always sounds like HP 3050 is able to go as far as establishing the connection and then it fails. 
Please help. I need this for my business and can't afford to keep running out to a fax/copy place when I should be doing this from home.

The Number is dialed it says Connecting but never goes any further than that.

I tried adding in Pauses in the number that does not help. I can hear when the other FAX is Busy and it comes back with a FAX busy Msg. so I know it can Communicate with the other machine. It just doesn't seem to want to finish the job when sending?

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  • Ritapita May 23, 2008

    I am trying to send and/or receive a fax I am getting the following error messages 344, and 351. I have shut it down reconnected all of the cables and that did not help. 1 ) Where can I find a list of what each error code means. 2) Any suggestions on what I can do to fix this problem

  • MelissC Jun 12, 2008

    Same problem. Outgoing fax connects and then spits out error 344 message. Help!



  • Anonymous Jun 18, 2008

    Same problem with 7650 all in one

  • Anonymous Jul 26, 2008

    I get the same persistent error message for HP Officejet 6300 All-in-One.

  • Anonymous Apr 02, 2009

    Same problem as avillafana's

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Try to connect the phone line from the phone oulet directly to the line one connection of the machine.

Posted on Jun 09, 2009

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I was getting the error as well. This solution will probably not work for everyone, but it did fix my issues.

This will sound silly but I simply unplugged the telephone cord and re-plugged it back in. It works fine now.

Posted on Jul 25, 2011

If you have an HP here is the link to the error codes. Helped me out, maybe they will help you?

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu02549&dlc=en

Posted on Jul 17, 2008

Fax dials out, but after attempts states no answer.

Posted on May 16, 2008

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My HP 8600 Premium no longer sends or accepts FAXes. It says it's connecting, but never does. And returns error 344. I know the other fax machines are working fine. Please advise.


Here's a document that explains some on the fax error codes: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=buu02549
The code 344 indicates noise or static on the line and usually the best way to get around that is to disable Error Correction Mode and/or lower the fax speed.
To disable the Error Correction Mode (ECM) touch the right arrow, then Setup, then Advanced Fax Setup, then down arrow and then Error Correction Mode and set it to Off.
To lower the fax speed, also go to Advanced Fax Setup and set it to Slow.

Nov 07, 2014 | HP Officejet Pro 8600 Premium e-All-in-One...

1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

Hp laserjet 3050 has comp error 413, cannot receive fax


During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.
Also, here is a link for every error code your fax machine could ever display:http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=buu02549&lc=en#Error396
I hope this helps and thanks for using Fixya! ** If you found this helpful, please leave a great rating so others may benefit from this answer too! **

Sep 23, 2011 | HP LaserJet 3050 All-In-One Printer

1 Answer

I have been unable to send faxes to different numbers for months now. I keep getting Error 344. It always sounds like HP 3050 is able to go as far as establishing the connection and then it fails. Please...


Faxing
  1. Turn Off JBig compression.
  2. Move the fax to another location. It may be that they have noise on the line, an alarm, etc.
  3. Turn ECM Off , turn Off V.34 and set the baud rate to 9,600 or lower.
  4. Ensure fax firmware version is at the latest.
  5. Ensure firmware version for fax matches device firmware.
  6. Ensure that the device is using an analog line and phone cable that came with unit.
  7. Reset fax to factory defaults; configure just the basic settings needed to operate (country code, company name, and fax number).
  8. Reseat fax modem in formatter (or Xircom card if legacy MFP).
  9. Try a disk init. (Contact your regions HP Customer Care Center for these steps)

Aug 03, 2010 | HP LaserJet 3050 All-In-One Printer

1 Answer

I get the error 344 message continuously to this one number i'm trying to fax to. i can fax to any other number, but this one # almost always produces this error 344?


Then the problem is most definately on the fax you're trying to send to, and not on your machine. If it works to all other numbers but not to that specific one, then you can shift the blame to the other guy.

Jul 28, 2010 | Office Equipment & Supplies

1 Answer

Fax error 344 - HP officejet 4255 all-in-one


fax error is remote machine not responding to your fax.the other fax has stopped communicating.this is a comms error.

Jun 29, 2009 | HP LaserJet 3050 All-In-One Printer

2 Answers

Fax series 920, can receive but not send faxes, error code 344*


Do you have or are you sending a fax to a party that has a DIGITAL PHONE SERVICE?

Jun 04, 2009 | HP 920 Plain Paper Fax

1 Answer

SENDING A FAX TO MULTIPLE RECIPIENTS AT ONE TIME


Type in the first fax number, then hit the Enter key (the check mark), then type in the next number, hit the Enter key, and so on until you've gotten all of your numbers entered. Then hit Start Fax.

Feb 25, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

Fax


344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

Aug 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

4 Answers

Error 344- Fax Function


Comm Error 344 is: (Note that this is on the receivers end)

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.

The remote user has pressed the Stop button while the remote machine was receiving.

Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

This website will show you what the error codes are.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00062808#A5

Feb 26, 2008 | HP LaserJet 3050 All-In-One Printer

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