Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

1 Answer

My ice dispenser motor will not operate when the door lever is depressed. I removed and checked the operation of the motor which operated normally when connected to an external power source.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Contributor
  • 857 Answers

Follow the steps to Fix Ice Dispensers
1
Take out your refrigerator's ice bin. Change the control setting on the dispenser to "cubed ice."
2
Open your freezer and press the door switch. Depress the control switch to retrieve ice. Check that the auger motor, or the pronged form sticking out from behind the ice bin, is turning. Confirm that the solenoid device, the mechanism just to the right of the motor, will turn on.
3
Remove the motor from the refrigerator if it does not turn. (Sometimes, the motor does not turn even though the solenoid device comes on.) Use a hair dryer on the low setting to dry and unfreeze the motor until it turns freely. Once your motor is working again, put it back into the refrigerator.
4
Check the ice bin for excess ice that may be blocking the ice chute. An ice blockage will prevent your ice maker from running properly. You can get rid of the excess ice by simply pouring hot water over the area. If excessive ice is not the problem, check the auger to see if it's working correctly. If it isn't, it may need to be replaced.
5
Look at the divider between the ice dispenser and ice storage. If you find any holes in it, you probably need to replace the bin.
6
Check your ice chute for excessive ice cubes. Having too many cubes could mean the flapper might not be opening properly. To fix this, simply open the door, remove the ice bin and depress the ice button at the same time you do the switch. Remove any blockages that would prevent the door from opening or closing completely.
7
Check the following if you do not find a blockage: the flap, crank, spring and solenoid device. To do this, you will need to take the cover off the dispenser. You should also take the screws out of the dispenser.
8
Examine the flap spring to see if it's broken or needs realigning. You may need to replace the spring.
9
Examine the solenoid device to see if it's rusty or stuck open. As with the flap springs, it may need to be replaced.
10
Take the cover off the freezer hinge to see if all the wires are plugged in properly.
11
Examine the auger housing that holds the motor in place. Check to see if all the plugs are working correctly. Should they all be working correctly, you'll need to replace the entire dispenser board.

Posted on Sep 01, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

LG Freezer ice maker makes ice but wont dispense


There is a mechanical flap (trap door) that should open to allow ice that is being pushed by the auger in the bottom of the bin to fall out. Possibly the solenoid that opens the door does not work, or you just have an obstruction (piece of ice) preventing the door from opening far enough to allow the ice to pass through. Here is some helpful information and instructions.

Mar 19, 2014 | LG LSC23924ST Refrigeration : Refrigerator...

1 Answer

Lg freezer ice maker making ice but not dispensing


I have the same problem. I am getting tired of having to clear it out about once a week. I take the ice holder out and empty it in a large bowl and remove any large, melted together pieces, then replace it. It works fine for a while.

Mar 17, 2017 | LG LSC23924ST Refrigeration : Refrigerator...

1 Answer

The ice maker will not dispense any ice. When the dispenser lever on front panel is pushed the dispenser door opens but the auger motor does not operate. If I thaw the freezer the auger motor will...


It sounds like your auger motor has an issue in my opinion. How i check them is: remove ice bin, open freezer door, hold door switch down, depress the freezer ice dispenser button on the door and see if the auger motor has the torque when it turns, if the motor has power and turns but cant turn w/ torque or has power and dosen't turn. you need a new auger motor. lmk if u need more help!

Aug 04, 2013 | Frigidaire FPUS2686LF Professional 26 Cu....

2 Answers

Ice dispenser will not work


My suggestion would be , to use a hair dryer , aimed at the center of the prongs , so the heat will transfer to the motor armature . Do this , while ocassionally depressing the ice dispensor arm , until the prongs start to rotate . I would also suggest , turning down the freezer temp slightly , and using more often . Even if you do not use the ice very often , the dispensor motor HAS to be actuated more often , to keep it from freezing up .

Mar 26, 2010 | GE Monogram® ZISS420DMSS Side by Side...

1 Answer

Whirlpool Gold Side By Side Ice Dispenser Problems


Instead of what you think the sound is, try and see what is happening when you actuate the ice lever. open freezer door, depress the door light switch, or tape it closed. now actuate the ice dispenser lever, does the flapping door open, that which opens to allow ice from bucket into your glass? Now look at the bucket itself, do you see the gears rotating? remove the bucket from the door, and repeat, do you see the auger shaft rotating?

Either of these are a complex repair, one I would not recommend DIYers to try on their own, for they require taking the door apart, and if not done right, your door may not close properly. Normally I have no problem advising a repair, but there are some i dont, this icemaker system, and compressors.

Visit www.FixMyFridge.net for refrigerator service or to ask general refrigerator questions.

Dec 11, 2009 | Whirlpool GS6NVEXSL Side by Side...

1 Answer

Ice machine makes ice,does not dispense ice


Is it making any noise at all when you press the dispenser? If not check the switch on the dispenser on the front of the door, the actuator may be broke or stuck. The only way to see this is to take it apart, you will see levers and springs, push the dispenser lever and check that the switch is making contact. If you here noise when you press the dispenser like a relay clicking you may have a bad auger motor. Is the ice tray pushed all the way in? And check the freezer door light switch, that is a safety so you cant operate the ice with the door open, if the bulb is out replace it, some models are wired to read through the bulb (dont know why) Please let me know if this helps you out.

Aug 22, 2009 | GE Refrigerators

2 Answers

Ice maker makes ice but can't dispense ice


Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

Jul 25, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE Side by Side only dispenses crushed ice


remove the ice cube tray assy, remove all the ice, save the cubes, wash the assy with warm water dry the assy, be sure the lever in the rear of this ice cube assy is moving and spring loaded, move the lever and it should snap back and return if so you know the unit is ok(the cube assy), now with the assy still out of the freezer close the freezer door and select crushed ice and push the pad where the glass normally hit to activate the ice cubes,if the operates and you here a thump and snap and hum most likely your ok,if not you could have a defective auger motor assy,but if you here all the sounds as decribed oped the freezer door and select cubed ice push actuator on despensor door with the freezer door closed, reopen and install the ice cube assy tray bucket assy,push it in firmley, and try it with some ice in the bucket you should be fine,if not replace auger motor assy..
nbcrca:)

Apr 11, 2009 | GE Profile PSW26P Stainless Steel Side by...

1 Answer

GS6SHEXMLoo side by side ice dispenser not working


On advice from the tech I removed acess door. It was covered by frozen moisture.
I removed the motor it was full of water. I verified 120 volts at plug to motor from control
by depressing the door switch and ice dispenser lever at same time. The motor ohms out
but because of amount of water removed from it I am going to replace it and see what happens.

Aug 05, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Ice machine works great, but will not dispense


I just repaird a unit with this same symptom. Yours may be the same. The plastic part that holds the switch was broken (pins). See the diagram at http://www.partselect.com/Schematics/Whirlpool/KAZVHYR3.gif Item 15 is the part. The switch sets on a coupld pins and the pins break easily, thus the switch falls off and the dispensor lever can't operate it. If you look up inside with a flashlight you can see the switch, etc. and should be able to tell if it's held in place properly.

Feb 01, 2007 | KitchenAid KSRS25IL Side by Side...

Not finding what you are looking for?
Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System Logo

107 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Steve

Level 3 Expert

3287 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...