Hi, I have a Toshiba Satellite laptop. I am trying to install a new program via the CD drive. After I click on Install, nothing happens, even if I go in through my computor and Setup, still nothing, Anything I can check for? fix? etc.
Make sure the CD drive is fine. When you insert the CD, does the CD drive's LED on at all? In Device Manager, did you see the CD drive is detected / working properly? Or if the CD drive is broken, Toshiba covers the warranty? If not, then you may buy a USB CD-drive.
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The problem is that the Drives lens is already bad and cannot read any disc, no matter the type of disc you put into it, it wont read it still. The solution is to replace the drive. Replacing it is the best way to solve the problem. If not trying to replace the lens is going to be futile as the lens for the driver is not available and when you install a new disc drive, it will have to install the drivers software.
If you replace the lens, the laptop wont be able to install the drivers of the lens as it reads it alongside the driver itself and if they are not compatible, it wont install the drivers software. So my best advice is for you to replace the CD drive.
My laptop is a typical example because my disc drive is also bad. And i had to replace the drive and not the lens.
System: Toshiba satellite E205-S1904 Pre-Installed O/S: Microsoft Windows 7 Home Premium 64-bit Edition
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
Locate, and then click the following registry subkey:
There can be many instances of the registry subkey that is mentioned in
step 2. You must make sure that you are in the appropriate registry
subkey before modifying the UpperFilters and the LowerFilters values. To
verify that you are in the appropriate registry subkey, make sure that
the Default data value is DVD/CD-ROM and the Class data value is CDROM.
In the right pane, if you have UpperFilters, right-click UpperFilters, and then click Delete.
Click Yes to confirm the removal of the UpperFilters registry entry.
In the right pane, if you have LowerFilters, right-click LowerFilters, and then click Delete.
Click Yes to confirm the removal of the LowerFilters registry entry.
Exit Registry Editor, and then restart the computer.
If its not detected in device manager and your laptop has HDD recovery
1 type toshiba application installer in the start search box, press enter
2 in that program choose "install application and drivers", click next
3 it will go to a window where you have the list of all the drivers
4 look for the CDDVD drive, click it to highlight
5 click install
afterwards if its still not detected you probably have a hardware issue and probably the drive itself needs to be replaced
Right Side, underneath your volume control. If it is switched on and still cant access the internet wireless give this a try.
Use Control Panel's Add or Remove Programs utility to uninstall the Toshiba Hotkey Utility, and then reinstall it.
This program is called E-Key Utility on the Toshiba Satellite M30X/M35X Recovery and Applications/Drivers DVD. It's called Toshiba E-Key Utility for Windows XP on the Toshiba Support website.
Unistalling the Toshiba Hotkey Utility:
Click Control Panel.
Double-click Add or Remove Programs.
Select TOSHIBA Hotkey Utility.
Click OK to confirm that you wish to completely remove the selected application and its features. The InstallShield Wizard will begin the removal process.
Click Finish to exit the InstallShield Wizard.
Re-installing the Toshiba Hotkey Utility using the Toshiba Satellite M30X/M35X Series Recovery and Applications/Drivers DVD that shipped with the computer:
Insert the Toshiba Satellite M30X/M35X Series Recovery and Applications/Drivers DVD into the CD/DVD drive and close the tray. The setup program on the DVD should start automatically.
When the Toshiba Recovery and Applications CD window appears, verify that "Install applications and drivers" is the selected install type, and click Next.
Select E-key Utility from the list, and click Install.
When the WinZip Self-Extractor window appears, click OK.
Click OK to acknowledge that the files were successfully unzipped.
When the InstallShield window appears, click Next and follow the prompts to complete the installation.
When the installation is complete, click Exit and then OK to close the Toshiba Recovery and Applications CD window.
Remove the Toshiba Satellite M30X/M35X Series Recovery and Applications/Drivers DVD from the optical drive and close the tray.
Reinstalling the Toshiba Hotkey Utility using the file downloaded from the Toshiba Support website: