Question about Dell A920 InkJet Printer

3 Answers

I have a dell A920 ink jet, just bought brand knew ink. Color works fine. Black is having problems. Test page print s fine but win I try to print the the alignment page black is very faint and then when I try to print a Word doc the printer does not sound as if the black ink is engaging! I hope that made since. Please help School starts next week and my senior needs a printer! Thanks

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  • floradaluna Sep 01, 2010

    I can print in a very dark brown. How do I do a print head Deep Cleaning? If that does not work how do I take the print head off to soak in hot distilled water? And how would find and take of the ink pin to soak?

  • floradaluna Sep 02, 2010

    Original question:

    I have a dell A920 ink jet, just bought brand knew ink. Color works fine. Black is having problems. Test page print s fine but win I try to print the the alignment page black is very faint and then when I try to print a Word doc the printer does not sound as if the black ink is engaging! I hope that made since. Please help School starts next week and my senior needs a printer! Thanks

    Reply from myself with no response:

    I can print in a very dark brown. How do I do a print head Deep Cleaning? If that does not work how do I take the print head off to soak in hot distilled water? And how would find and take off the ink pin to soak?

    Thank you.

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3 Answers

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Please remove the printer and uninstall the software in your PC .The reinstall and connect the printer to be detected and installed. Now do a maintenance head cleaning and take a test print.
If there is no change on your printing quality then I think the black you have put into could be a suspect.
The other suspect can be the headd by itself. So try to repeat the head cleaning process till there is some change or the head starts to print better.
Take the printer properties and set the contrast levels.This might make a difference.
If not the head might need a change.

Posted on Sep 02, 2010

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More than likely you have a problem with your printhead not your cartridge but no genuine cartridges cause the most problems. It either dries out, clogs up or a piece of jammed paper gets stuck on the printhead.
Try a few print head deep cleanings if that does not help then you could try soaking the print head in a shallow plate of hot distilled water. Soak the tip of the print head only in no more than 1/8th to 1/4 inch of water.
Clean nozzles.
try another black ink if it is work in it. if no available ink then, try to soak the ink pin onto the lukewarm water for 30 seconds and wipe it out until dry and then insert it back to the ink holder.
Otherwise the printhead requires replacement

Posted on Sep 01, 2010

  • Jayant Jha Sep 03, 2010

    To do a deep cleaning you can use the printer utility software

    or refer your manuel for instructions as it will need an experties to open the printer and preform these steps, do it only if you are comfertable doing it, else contact a tech.

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  • Master
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Hi, floradaluna

Could be the nozzles have dried up and won't let any ink out. Soak the nozzle end of the cartridge in a shallow pan of warm (not hot) water for about 10 minutes. Then blot the nozzle end and reinstall. That may take care of it. Otherwise it's probably a bad cartridge.

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Posted on Sep 01, 2010

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