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I have a Base 8GB video player. It was working well until some of the music files started to disappear with the screen showing "No Music File!" Gradually this happened to all of the music files. When connected to the computer, all of the files appear to be loaded, but, when I go through the music menu "No Music File!" I'm certain that there is still plenty of capacity left. Help!

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  • george_lois Sep 01, 2010

    Can I clarify what you are saying?



    The files are still on my computer so I'm not worried about recovery. Anyway, when I try to synchronise with the MP3 it's telling me that the files are already there.



    How do I format a MP3 disk?



    The MP3 is only about 3 months old, so, if it has gone down, it doesn't say much about the quality, does it?

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  • Vacuums Master
  • 6,993 Answers

Hello,

this is a symptom that the player has gotten virus on it. The virus is what is making the files invincible. This virus must have been gotten for a computer system.

To resolve this problem, you have to reset/format the player.

Connect the player into your computer, copy out all the files on the player into a folder on your computer, right click on the player drive, scroll to format, and format the player.

After formatting the player, right click on the player's drive, scroll to scan........... and allow the player be scanned with the anti virus on your computer. Do the same with the folder you copied you files into, so that you don't transfer virus back into the player.

In summary, virus is the cause of the problem, and once this virus is wiped off the player, it will function back properly. And if possible, don't put back the files on the player, but fresh ones so that virus don't get back into the player.

Good luck.

Posted on Sep 08, 2010

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  • Vacuums Master
  • 1,932 Answers

Hi,
This seems to be the virus problem.Format your video player fully and scan your computer for viruses. NOTE:formatting will remove all the files in your video player.
After formatting load the songs and check it.This will be fine
thank you

Posted on Sep 01, 2010

  • Udhaya Rajan
    Udhaya Rajan Sep 02, 2010

    Hi,


    Can you please tell me the model and make of the mp3 player.Will tell you how to format it


    Thank You

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  • Vacuums Master
  • 19,396 Answers

Hi.

From your description the internal disk is loosing partition and formatting integrity, for that reason files disappear.

That means that the disk is bad and because of disk errors the system cannot find or loses the files.

You can first try using recovery software to attempt retrieving the files. If that does not work you may have lost the files saved on your MP3 disk.

Try doing a format of the mp3 disk, if that does not help or if the problem comes back, then the disk is damaged, in that case if disk is solid state (flash memory), like in this case, you replace the mp3.

Posted on Sep 01, 2010

  • 2 more comments 
  • Ginko
    Ginko Sep 01, 2010

    Re:How do I format a MP3 disk?

    It depends on make and model. Some MP3 requires using the option from menu. Most simple models get formatted connecting to the computer, clicking right button of mouse on the removable disk and choosing format. Ensure that write protection has been removed first.



    Re:The MP3 is only about 3 months old, so, if it has gone down, it doesn't say much about the quality, does it?

    Most electronics have one year factory warranty. Check MP3 documentation and find support contact if present, or call the seller in case the MP3 is malfunctioning.

  • Ginko
    Ginko Sep 08, 2010

    Re:some of the music files started to disappear with the screen showing "No
    Music File!" Gradually this happened to all of the music files.

    As said internal disk is defective. Recover as many files as possible, and format the hard drive. If format persists after formatting you will need to replace the unit.

  • Ginko
    Ginko Sep 08, 2010

    I answered already. Sorry I do not know why the comment was re-posted.

    Bye.

  • Ginko
    Ginko Oct 01, 2010

    ROFL A Virus!

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