Question about Maytag Neptune FAV6800AW Top Load Washer

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On a neptune washer how often do the struts go bad? The machine is constantly out of balance. Drum seems very loose. UC error code. Machine is apart top and front are off. Strut system seems like a joke and very expensive.

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Why do you feel it's a strut problem? If you push down on the right front and left front struts and release does the wash tub return to level setting?

If so and since you have the front cover off (you are troubleshooting in the right direction) see if this post will help resolve a very common issue with the FAV6800A/FAV9800A machines; Clutch Fix ............D*ick

Posted on Sep 03, 2010

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Fav6800aww machine wont stay balanced move the clothes around it starts back up for about one minute then stops code comes up dc thanks earl


Google this; Neptune TL Washer FAV6800AWW

This is a DIY Appliance repair forum and you can get the Service Manual and repair support at that site..

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.

In that Sticky I discuss what is the cause of DC or UC unbalance errors and the fix.

Apr 14, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune washer has the error code of UC during the spin cycle. What is the problem?


in the Maytag Neptune FAV6800AW Top Load Washer Forum so I assume the machine type is a FAV6800A or FAV9800A correct?

Most issues are caused by a Clutch malfunction if the machine errors out with dC or UC unbalance error codes during the spin cycle. If your wash tub is banging around during a Spin Cycle and the TDS and Control board are working as designed the Control Board will shut the machine down with an unbalance error code dC or UC.

If the machine model is a FAV6800A LED console or a FAV9800A LCD console version it can be fixed with basic hand tools and some DIY effort. If you call in a repair service you are looking at $300 to $400 ballpark if they have a clue of how to troubleshoot the issue. If you DIY cost could be $0 if you have a can of WD-40 around a dab of lithium bearing grease to $75 ball park for a Clutch Pulley replacement.

See this post Clutch Fix and if you want to DIY and save/extend the service life of your 1$K machine.
Post back if you have questions……..Rich

Apr 25, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytag Neptune FAV6800AW Top Load Washer? makes a


more than likely it just needs a little leveling...lift front of washer . there are 2 leveling feet on each front corner under the washer.. they turn like a screw ..just adjust these feet till its level and you should be ok....shake the washer by hand . if it doesnt move it shoud be level,,,,an unlevel washer makes terrible noises ...as you know..thanks and have a great day

Jan 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have an error code uc in the spin cycle what could be causing the problem?


uC = a continuous unbalance condition of the wash load.

Because you are posting in the Fixya Neptune FAV6800AW Top Load Washer forum I’m going to assume your machine type is a FAV6800A or FAV9800A.

For those machine types I feel you are experiencing a clutch malfunction. Can you confirm the machine model number and let me know if you want to try a DIY repair. You only need basic hand tools and skill sets to repair. See this post for what is involved and this a most recent post of a forum members repair for a dC error code condition in Spin Cycle which related to the uC error code in Spin Cycle.

Dec 23, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Machines is off balance and moves across room


Hi loriandfr553,

You are in the FAV6800AW forum. Is your machine model a FAV6800AW or FAV9800AW? If so I can help you DIY or give you enough info to control service cost. If your machine is the above type I feel you have lost Tub Displacement Sensor input to the control board I discuss this scenario at this post.

The Tub Displacement Sensor should signal the Control Board to terminate the spin cycle. Try the below test to check the TDS sensor for the FAV6800AW or FAV9800AW and post back your results. Disregard my post if your machine is not the above model Maytag TL.

Good luck Rich aka dh1200s.

Some handy links; the Service Manual for reference. Sears Parts Direct for reference

Tub Displacement Sensor Diagnostics check. This test is done with the washer lid raised see page 19 for the details.

It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.

a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

b. Press the Super Wash key display reads “in”…something like that.

c. Press Delicates the Display will show “UC” (Unbalance Closed).

d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

e. Press Hand Wash.

f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

If you get these results your TDS sensor should be just fine and we need to look at other issues. Has your machine faled in spin cycle with dc or UC error codes in the past?




Nov 06, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

During final spin cycle a code that says DC of balance load and there is a bang from the tube


The DC code that comes up is just saying that the load is "off balance" to resolve this, open the washer and redistribute the last and restart.

The bang fron the tub that you hear is just from the load being off balance. Generally it's just the weight difference on the tub when the washer stops spinning. This is normal for an off balance load and is nothing to be overly concerned about.

If you are getting the DC code a lot, take a look at the types of loads you are washing. Are they small? Is it a mix of small and large items? Is it a few large items? This may be the answer to why you are having off balance issues. The Neptune is a very large washer, and can get off balance very easily with smaller loads. Try making loads larger or if you are washing for example sheets, try washing them in 3's. This will make it easier for the washer to balance the load.

Good luck! Please let me know if this was helpful!

Oct 03, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Strut testing on Maytag Neptune TL FAV6800A


Check damper pads then replace if necessary. These pads prevents the washer from violent vibration. It is located beneath the main support housing on the base of the washer.

Aug 21, 2009 | Maytag Washing Machines

1 Answer

The barrel wobbles so bad it kicks off the machine with error UD


This was my issue several weeks ago, very common problem with the FAV6800AWW.

""I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley, just follow the service manual removal steps to remove the clutch pulley. Pull the plastic cover off the clutch pulley and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 4 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found a link on this site, good luck""

Jan 15, 2009 | Maytag Neptune FAV6800AW Top Load Washer

4 Answers

Neptune FAV6800aww Will not go into spin


I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!
I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.


Jan 22, 2008 | Maytag Neptune FAV6800AW Top Load Washer

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