Question about Computers & Internet
Hey Tony - Did you recently hook this up to the DSL for the first time? This unit is supposedly not able to work with a DSL line.
The fax modem in your AIO is an analog device and cannot be used on an ISDN, DSL, or PBX digital phone service. However, you can connect certain devices to your AIO that let you use the fax function in addition to these digital phone services.
To connect without an unsupported line:
Connect an active telephone cable from the AIO to the telephone wall jack.
To connect with an unsupported line:
• If you use an ISDN phone service, you can connect to an analog telephone port (an R-interface port) on an ISDN terminal adapter.
For more help and to request an R-interface port, contact the ISDN provider.
• If you use a DSL (Digital Subscriber Line) phone service, you can connect to a DSL filter or router that will allow for some analog (rather than digital) use.
• If you use a PBX phone service, you can install an analog phone line for a fax machine.
If this was working on the DSL let me know. I don't know the location but obviously a separate phone jack is the easiest. Let me know. If this helps you fix it you can rate this as fixed. If you are just going to rate this as helpful I'd rather you please not rate it and just add a comment and say thanks for the info.
If you need more help just add a comment and I'll be glad to assist you further. Thanks.
Posted on May 09, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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