Launch Internet Explorer
Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store
if this dose not work
Then it is your security that is blocking you
Sometimes this error can be caused by software on your computer that
slows down the network connection. This error can also appear if you
are downloading multiple items. I'd like to provide some steps that
should help you successfully download your purchases.
It often helps to pause the download and then download items one at a time. These steps will walk you through doing this:
1) Open iTunes.
2) From the Store menu at the top, choose Check for Available
Downloads. If you're unable to upgrade and are using iTunes 7, the
option will say Check for Purchases.
3) Enter your account name and password, then click Check. Your purchases should begin downloading.
4) Under the STORE section on the left, click Downloads.
5) Click the Pause All button in the lower-right corner. This will temporarily pause all of your downloads.
6) To resume only one of the downloads, click the refresh button that appears to the right of one of the paused downloads.
Certain types of software can affect the way a computer sends and
receives information from the Internet. Here are a few examples of
these types of software:
- Web accelerators
- Ad filters
- Virus protection software
If you have any of this kind of software installed on your computer,
you will need to configure each of the applications to allow your
internet connection to access iTunes freely. For instructions, please
refer to the documentation that came with that software, or contact the
software's manufacturer. You'll need to configure the software to allow
these domains to send and receive data from the Internet freely:
For assistance in configuring your firewall or accelerator software,
you may need to contact the manufacturer or your Internet service
provider (ISP). When contacting their support representatives, it may
be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
The following article helps Windows users pinpoint software conflicts that could cause the error:
Using MSCONFIG to troubleshoot conflicts in Windows XP
Using MSCONFIG to troubleshoot conflicts in Windows Vista
Once you have managed to allow access to iTunes through other software, please follow these instructions:
1) Sign out of the iTunes Store.
2) Quit the iTunes application.
3) Restart your computer.
4) Open iTunes.
5) Select Check for Available Downloads from the Store menu at the top
of iTunes, (if you're unable to upgrade and are using iTunes 7, you'll
choose Check for Purchases).
If you can't find this option, you can also click this link to do the same thing:
6) Enter your account name and password, then click Check. The missing
item should begin downloading and appear in your Purchased playlist.
Please note that the iTunes Store cannot investigate every user's
connection issue. Apple Discussions are another source of information
about iTunes, where everyone from new users to professionals can
interact and share their knowledge and experiences. You may find
another user with the same operating system or ISP that may be able to
help resolve this issue. You can find the iTunes discussions group at:
If you are using a dial-up connection, you might consider downloading
your purchases over a broadband connection, if you have access to one.