Question about Logitech 967461-0403-PK Keyboard/Mouse

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My wireless keyboard will not connect after following the given directions, though it has brand new batteries, and the mouse works fine

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Have you pressed the connect button underneath the keyboard and on the receiver connected to the computer? in most cases, that does the trick.

Posted on Aug 31, 2010

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1 Answer

My gateway wireless mouse won't sync


- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer? http://support.gateway.com/s/desktop/2009/gateway/zx/zx4800/ZX4800faq3.shtml
http://www.support.gateway.com/s/Manuals/Profile/WirelessKb_MouseGuide.pdf

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

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Why does my brand new, just unpacked wireless Logitech wireless keyboard and mouse (unit mk550) doesn't work? When I received the unit, both off/on switches were on. The keyboard was 'dead' nothing


You can change the batteries, then push the connection button on the back of the keyboard, also, download the logitech software to help get it set up.

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We have been given a computer that came with the phillips freevents mouse and keyboard, we have plugged in the usb and it flashes three times and does nothing we have tried to connect the mouse and the...


How to install wireless Keyboard and Mouse?Along with the development of the computer world, various brands of wireless keyboard and mice sets appear, you can purchase them from website or regular computer stores as well. Whatever your case may be, the directions for getting them ready for your computer are all basically the same. So, if you've bought a wireless set recently and you're having some trouble getting it to work, just follow these instructions and you'll be well on your way to wireless bliss!
First of all, wireless keyboards and mice aren't able to receive power from your computer like the wired ones do. Therefore, they need batteries to operate. And that's the first thing you need to do. Turn your keyboard over and you'll see a battery compartment. Take the cover off and insert the batteries according to the + - (plus, minus) compatibility. When you're done with the keyboard, you can go ahead and do the same thing for the mouse.
Once you've got the batteries in place, find a spot on your desk where you'd like to place both the keyboard and mouse. You won't have to move them around anymore, so make sure you find a place you'll be comfortable with. Now, while you're doing this, you'll also want to keep in mind where the wireless receiver will go. If you recall, a tip on that was in yesterday's newsletter.
The next thing you'll want to do is install the software that came along with your keyboard and mouse. Now, keep in mind that if you have Windows XP on your computer, you more than likely won't need to deal with the software at all. You can just plug the receiver into your computer and XP will automatically recognize the new hardware for you. On the other hand, if you're using an older version of Windows, you will need to install the software. To do so, just insert the disk into your CD ROM drive and follow along with the on-screen instructions. That's all you have to do!
The next step is connecting the wireless receiver to your computer, but again, if you have Windows XP, you've probably already done this. If not, it's likely that the wireless keyboard and mouse set you have works via a USB cable. So, all you have to do is find an open USB port on your computer and plug the receiver in. Once you plug it in, your computer will configure the keyboard and mouse so you can start to use them. You'll see a message that says something like "Your new hardware is now ready to use." (In XP, you'll get a pop up message that says "New Hardware Found"). Either way, that means you can now start using your new hardware!
Now that you've got everything set up, the next thing you'll want to do is test the keyboard and mouse, just to make sure everything's working properly. Go ahead and open some programs with your mouse and type some text in with your keyboard. Run through all the keys on your keyboard to make sure there are no problems with any of them and make sure all the buttons on your mouse work right.
Now, go on and enjoy your new wireless keyboard and mouse. Wireless really is the best way to go!

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If there is no light on the Bluetooth keyboard it means there is a problem with it.

If the Bluetooth keyboard is not responding try to do the following:

1. Change batteries
2. Go to control panel
3. Click Bluetooth Icon
4. Delete the Bluetooth Keyboard
5. Click on Add new wireless device
6. Press the pairing device on the keyboard
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usually these have a tiny "Connect" Button on the bottom of the keyboard, mouse, and a button on the receiver. Have you followed the sync procedure with this ?

Is there another wireless device nearby that may be interfering ?

Is it one receiver for both devices ?

Does the mouse work ?

Have you tried a 2nd set of batteries on your keyboard ??

Hope this helps.

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1 Answer

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remove the battery and clean the carbon and try again

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1 Answer

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You have to press the button on the receiver that is directly connected to the computer. While doing this, press the connect button both the mouse and the keyboard. I did this and now my keyboard is working, despite the battery indicator turning itself off a few seconds after I install it.

Hope this solves your problem.

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4 Answers

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i had the same problem, i checked the batteries with a DMM and the measured 1.4v i replaced the batteries with new and i still had the same problem. anyway i ended up taking the keyboard apart and found where the antenna is connected to a push on type connector alongside the pcb board inside the keyboard, the connection was slightly corroded. i cleaned it up and it is working fine know, even with the old batteries.

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1 Answer

Logitec Wireless keyboard and mouse


essense702,
I presume the batteries were in correctly.
did you connect them when the computer was off, and let windows find them on bootup.
Also, make sure that you follow directions on how to get them to connect. And, make sure you run the cd that came with it.

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