Question about Tally LA500 Matrix Printer

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"check tractor" error

I have a Genicom LA500 that was brought to me for service. When it is first turned on, just after the display says "Starting Up", it immediately changes to "Check Tractor". The printhead, etc does not cycle at all. I have no experience with these printers and can't seem to find anything online. Any suggestions?

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  • Jim Anderson May 13, 2008

    Here's some more info. It spontaneously started working again for no apparent reason. I turned it on and off numerous times throughout the day and it just kept working. The next morning it continued working for a while but then, as quickly as it had started working, it stopped again... doing the same thing.

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Try a sensor tune. There is a technote on the TallyGenicom web site.

Posted on Jun 02, 2008

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You can overcome the AGA error by disabling the AGA and manually setting the print had gap.

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Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
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Step two: Clean the cartridge contacts
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  4. Gather the following cleaning materials:
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    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
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  6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts c00372274.gif 1 - Copper contacts
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