Question about LG VX5500 Cell Phone

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The front and inside screen of my phone is all white. I can still send and receive calls but cant get to my contacts or check my texts, or see who's calling me, how can i fix this, or do i need a new phone?

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  • Chris W May 21, 2012

    I recently had the same problem occur on my lg vx5500 flip phone. I've contacted LG about it, but all they could recommend was taking the battery out to diagnose the problem. Next, I contacted two of my local Verizon stores. The personnel at both Verizon stores told me there was no solution to it. Finally, I bought a microUSB cable and connected it to my laptop and tried to used Bitpim to obtain the data myself. However, I was unsuccessful in getting Bitpim to recognize my cell phone to access any data. I've even gone as far as contacting smaller shops about repairing the data ribbon cable discussed in this article, but I'm getting negative responses from them since they are only repairing more expensive phones (i.e. iphone). I understand the repair would cost more than the phone, but I really need some info off the phone (i.e. notepad, calendar reminders, texts, pics, etc). I'd appreciate any help on replacing the data ribbon cable.



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Hi this is a very common problem with all flip and slide phones this problem also affects laptops and netbooks and the problem is the same solution with all of these.

now the problem you are having is with the date ribbon that keeps the screen connected to the circuit board in the bottom of the phone, this is connected by a thin data ribbon, now inside this ribbon is several single strand copper wires and over time and use these copper wires break and this then gives you the white screen.

now their is nothing wrong with your phone and it is working you have just lost the connection with the screen.

now as this is such a common fault then this make the part (the screen data ribbon) cheap to buy and it is really cheap to get fitted.
the problem is you will need to take it into a phone shop to have the work done as you need special tools to take the phone apart and fit the new part.

if you take the phone to a small independent phone shop then these will charge a lot less and should fix it whilst you wait if you take it to a big branded shop then you will have to let them send you phone off and this will take a couple of weeks and they will charge you for this service so taking it to a small phone shop will be your cheapest and quickest option.

i do a lot of these repairs myself so know its not a big job to do.

let me know if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

Posted on Aug 31, 2010

  • 5 more comments 
  • chris4893891 Dec 14, 2010

    Where do I get a data ribbon for this phone?

  • paul proctor Dec 14, 2010

    Hi its not the kind or repair you can do yourself but as this is a common fault it wont cost much to put right, the best and cheapest place to go would be one of those independent phone shops that sell all makes and models of phones the bigger branded stores will need to send the phone off and you will pay more for this so go for a store in a market or an independent high street store as these should stock the part and could sell it you if you wanted to do it yourself but the chance of damaging the phone is high as its held together with screws and clips so forcing these can damage and warp the circuit board so i would suggest the independent phone shop would be your best and cheapest option

  • chris4893891 Dec 14, 2010

    Thanks, Independents are hard to come by in my area. So, I thought if I could find the part at
    a Radio Shack or others. I think I have the tools

    Thanks for your quick response.

  • paul proctor Dec 14, 2010

    if you take the ribbon out radio shack should be able to match you a part up, im in UK and have a store called Maplin which is identical to the stuff radio shack off, the other option you have is the well known auction site or you could even by a damaged phone that dont work because the chances are if the phone wont switch on then it has a different fault to the one you have.
    if you are ok taking it apart than what you can try is take the ribbon out and swap it round so the end that was in the screen is now in the circuit board and sometimes this puts the pressure in a different place and does get it working so if you are trying to do this yourself and think you can do it then try doing that before you spend any money as sometimes just refitting the part solves the problem, give that a try and if it dont work take the part with you to r shack and see if they can match it up if not try auction
    i have just found a site that sells the parts so if you get stuck try this link and check the part on your phone is the same as the one in the picture.

  • paul proctor Dec 14, 2010

    use google and search for

    LG VX5500 screen data ribbon

    then search the first few sites and you should find exactly what your looking for when i searched their was 2 sites that sold the part you need for about $5 to $7

  • chris4893891 Dec 14, 2010

    Thanks for the information.

    Good Evening!

  • paul proctor Dec 14, 2010

    no problems give me a shout if you get stuck or need further assistance ok



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