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click start control panel
administrive tools ,computer management ,device manager scroll down universal
serial bus controllers you should see a yellow question mark? right click to reinstall
drivers make sure the lead/s that
attach to this drive have a secure seating and are not bad/faulty the light on
only tells that its getting power it might not be getting enough power you
might test the lead/s or just replace the cable of
the hard disk, when you plugged the external disk drive you got that
windows could recognize the USB device change the cable everything should work
fine again, sometimes the wires inside the cable will be damaged due to bending
or stretching or placing heavy equipment upon the cable, check the USB leads that attach to the
motherboard usually red-white-green-black make sure they are securely seated
and have no dust build up on them dust will cause static and a lot of
unforeseen problems hope this helps
you could run the check disk utility click start run type cmd then type chkdsk/r/f which will scan for and attempt to repair any bad sectors and automatically fix any corrupt files on your hard drive then defragment your hard drive or control panel administrive tools,computer management ,disk management right click on your drive select properties click tools you should see click check now click start two boxes automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now,start should schedule this task when restart hope this helps
Hello Pmtarq, hi, there are two possible bad part, first your hard
drive is really bad, you need to reformat your drive, all data will be
lost. (this is the common solution) or second the device electronics is
bad, you can not do anything if the device fails, all you can do is
salvage the hard drive. (this is a long shot, but possible)
Right click My Computer, Properties, then click on Device Manager. Select Disk Drives then on tab menu Action, Add legacy hardware. Go through the setup and use CD's that came with Hard Drive otherwise search company site for drivers.
First off though, with the combination of a virus and a formatted drive I will only recommend that you send it to a pro. Too many things that could go wrong and any of the files that are currently recoverable could be destroyed trying some of the usual testing methods.
Comment back with your region and city and I will find an appropriate pro for you to contact.