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Why am I receiving the following message after installing the 1.2 Million ClickArt software: Can't Create the Directory C:\Documents and Settings\All Users\Application Data\Broderbund Software\Print\ClickArt 1,200,000\21.0

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  • rrichar3 Aug 31, 2010

    Greetings Lee,

    My operating system is XP. the program does run to the first window where it allows me to click on the ClickArt Gallery button. Immediately after that I receive the message.

  • rrichar3 Sep 02, 2010

    Greetings Lee, I have followed your instructions explicitly, including the second iteration of opening Windows Explore and right clicking on the Broderbund Software folder. When I open the folder and properties, the drop down window does not have a security tab..... What's next...???

  • rrichar3 Sep 02, 2010

    Yes, I''ve followed all of your instructions and I'm receiving the same message

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First off what operating system are you installing this on? Does the program run at all? Once I know what operating system you are installing it on I can give you a detailed solution.
Thank you,
Lee

Posted on Aug 31, 2010

  • Lee A.
    Lee A. Aug 31, 2010

    For WinXP

    Step 1: Start in Safe Mode

    * Boot
    your computer into Safe Mode. (This can be done by pressing F8
    repeatedly while the computer is restarting, then selecting 'Safe
    Mode'.)
    * If more than one Operating System is listed for Safe Mode, select your Operating System
    * Select the account 'Administrator'.
    * A pop up window will appear saying that Windows is running in Safe Mode. Click YES to continue in Safe Mode.

    Note: For further instructions on how to boot into Safe Mode, please consult your computer’s User Manual.

    Step 2: Navigate to the Broderbund Software folder

    * Click 'Start'
    * Click 'My Computer'
    * Double Click the C:\ Drive
    * Double Click 'Documents and Settings'
    * Double Click 'All Users'

    * Double Click 'Application Data' (This folder may be hidden. So, if
    you do not see this folder, follow the directions below to view that
    hidden folder.)

      * To view hidden Files and Folders do the following:
      + Click 'Tools'
      + Click 'Folder Options'
      + Click the 'View' tab
      + Scroll down to 'Hidden Files and Folders'
      + Click 'Show Hidden Files and Folders'
      + Click 'OK'

    Step 3: Change ownership of the Broderbund Software folder

    * Right Click 'Broderbund Software'
    * Left click 'Properties'
    * Uncheck 'Read Only'
    * Click 'Apply'
    * A window will pop up. Click the bubble that says 'Apply changes to this folder, subfolders and files'.
    * Click 'OK'
    * Click on the 'Security' tab
    * Click on the 'Advanced' button (Doing this will open a new window.)
    * Click the 'Owner' tab
    * Click on the user called 'Administrators' (make sure you choose the plural version)
    * Check the box that says 'Replace owner on sub containers and objects'.
    * Click 'Apply'
    * Click 'OK' to all the remaining Settings windows.
    * Restart the computer and try to run the Broderbund program.
    if that doesn't work try this:
    1. Open Windows Explorer.

    2. Go back to the same Broderbund Software folder as directed above.

    3. Right click on that 'Broderbund Software' folder, then select 'Properties' in the menu that drops down.

    4. When the 'Properties' window opens, click on the 'Security' tab.

    5. Click on 'Administrators (Vista/Administrators)' in the 'Group or user names:' box.

    6. Check the settings in the 'Permissions for Administrators' box.

    7. If you do not see a check mark in the 'Allow' column next to the 'Full Control' item, click on the 'Edit' button.

    8. When the next window opens, click on 'Administrators (Vista/Administrators)' in the 'Group or user names:' box.

    9. Click in the 'Allow' box next to the 'Full Control' item - to place a check mark in that box.

    10. Click on 'Apply', then click on OK.

    11. Restart the computer then try to run the Broderbund program.


    Thank you,
    Lee

  • Lee A.
    Lee A. Sep 02, 2010

    You may just want to try and skip that part and continue on with the instructions, did you try using it again and see if the problem is persisting?
    Thanks,
    Lee

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