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Line on Scanned Documents

After a document is scanned, the finished product appears with a thin line from top to bottom. I have had the printer since Oct 2007, today is the first time I have had the problem. Your help will be greatly appreciated.

When scanning with the document feeder a line appears on the scan. This does NOT happen if I use the scanner bed. It's a Ricoh Aficio IS330DC. Any help would be greatly appreciated!!! Thank you!!!

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  • gmcphe Nov 08, 2008

    I have a line too, but only when an image is scanned. Printed material scans just fine.

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There is a spot on the thin strip of glass that sits next to the large scanner glass. Because you are moving the paper when using the feeder, a spot appears as a line. Shining a flashlight on the glass can help you locate it. You can scrape it off with a finger nail or clean it with a damp cloth.

Posted on May 09, 2008

  • jimmy_mb20
    jimmy_mb20 Aug 14, 2012

    Thanks very much, extremely helpful! Did the trick!

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Glass may have a small scratch or need cleaning. We have 6 of these and cleaning/buffing glass usually fixes it

Posted on Mar 23, 2009

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With our printer, we found that it was because we were scanning documents that had white-out on them. If you use white-out before scanning, clean the glass thoroughly after.

Posted on Feb 01, 2010

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