Question about Xerox CopyCentre C20 Black and White Copier

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Xerox Copier C20

The copier will copy from the self-feed tray but will not copy when you place page on manually. The scanner does not seem to move when you place the page on the glass and hiot copy. However, there is not problem copying from the automatic feeder.

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May i know the model and the make of the product in details so that it can help me resolving the issue is a more prompt manner

Posted on May 09, 2008

  • Maanita Chadha
    Maanita Chadha May 09, 2008

    check the manual feeder paper sensor that must have gone bad may be need to replace or you can open it an clean it as the dust in the sensor might cause the problem




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1 Answer

Where is the green lach located

The area where the copies come out, between the paper tray and the scanner.

Jul 07, 2013 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox Copycentre C20: Copier doesn't scan top 1-3 inches of page. Happens intermittently. When this happens, it moves everything else on page to the top of the copy, cutting out what should be

The document feed rollers may be dirty/worn which is causing the paper to come into the scan area late causing your document cut offs. use a clean, lint-free cloth dampened (not moist) with water and clean the document feed rollers. Confirm they are dry then, try scanning multiple pages and see if they pull through without stalling. If they do, it's time to replace those rollers.

Aug 27, 2017 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox C 20 photocopier 'scanner blocked' error message, what can i do?

Try to check green lock under the scanner on the side where your copies went out from copier. maybe you accidentally lock the scanner while trying to get copies.

Hope it helps

Feb 15, 2011 | Xerox CopyCentre C20 Black and White...

1 Answer

My Xerox CopyCentre C20 doesn't always print the entire page, as if it is only scanning part of the page. It happens when the original is placed on the glass surface as well as when the original is sent...

the paper size detector may not detect the original size of the document check the paper tray indicator light on the panel and make sure the direction is the same with the original document onthe glass

Aug 26, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Our copier makes light copies.

Most likely, you need a new toner cartridge, part number 106R01047

Jul 24, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

XEROX CopyCentre C20-Blank stripe going down side

Open the cover and put a piece of paper on only half the glass, and make a copy. BLOCK the left side of the glass with the blank paper.
See where it is blank. Most of the times that is a dirty or haved up mirror in the scan head. One of the small mirrors in the black assembly under the lamp. When a digital copier scanner optics become dirty, the image in that area becomes very light .

Mar 18, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox copycentre c20 fades out on one side of copies

If the scanner will not move you it is jammes on the scanner lock latch. Shut the machine off. Look up in the ares where the copies come out, between the paper tray and the scanner. Look under there, you will see a green latch, about 2 inches long and maybe a half an inch wide. Its the only green item on the bottom of the scanner. Push that latch in toward the back of the machine, then pull it out toward yourself until you feel it snap into place.
That can easily be moved when reaching in to take your copies out of the tray. You can put a piece of tape over it to keep it in place. Orrrrrrr, if you want. when you lift the document feeder, there is that 1 inch strip of glass held in with 2 phillips screws. Remove those screws, take that **** glass out, DO THIS WITH THE MACHINE OFF by the way.... you will see that green latch inside on the bottom. You may have to slide the scanner head out of the way a little bit. When you look at the green latch, you will see 2 plastic clips on the sides, just compress those tabs and pop the latch out of the bottom. Make sure you note the direction you take it out, because you want to flip it around . There is a tab on the latch that will catch better when it it flipped around, You can also just break off the hooked part of the plastic and snap it back in.
You only need that latch for shipping or if your going to send the machine on a ship across the ocean soon. I sort of doubt your going to do that .... Its just a shipping latch, no big deal to modify it .
That should resolve your problem. If not let me know. There are other things we can try,but if the scanner is not moving, there is a 99.999999999999999999999999999999999999999999 percent chance the latch is just out of position.

Jan 13, 2009 | Xerox CopyCentre C20 Black and White...

2 Answers


u can find manual for this copier at the link below:

Jan 10, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

RX paper tray full

Yep, easy fix. Look into the area where your copies come out, between the paper try and scanner. look towards the upper back and you will see a flag sensor, about 2 inches wide and 1 inch in height. It has come out of the 2 clips it snaps into. Carefuly move it around until you line it up properly then snap it back into the clips it mounts to. You may have to gently squeeze those clips together to hold the flag in place.
That is your problem. Easy one to resolve.

Feb 12, 2008 | Xerox CopyCentre C20 Black and White...

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