Question about Jenn-Air 21.6 cu. ft. Side-By-Side Refrigerator with Filtered Ice and Water

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Water leaking from under refrigerator model

Water leaking from under refrigerator model jcd2389de

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Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

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There is a thick sticky black substance leaking from my refrigerator for the past two weeks on the left front side. Frigidaire model p/n 241543966


Hello Melanie;


My name is Peter. I am a retired field service technician.

You do not have a refrigerant leak. Refrigerant is clear in color.

You have a water leak. The black sticky substance is either coming from your bottom condenser cooling coil or just general dirt under your refrigerator that accumulates over time. The coil under your refrigerator collects dirt as well.

You need to pull the refrigerator out so you can get behind it.
Unscrew the bottom back cover. Inspect for the water leak source. Your condensate drain pan may be leaking or dislodged.

The water line to your ice maker may be leaking.

Your water supply shut off valve to your refrigerator may be leaking.

Nov 01, 2014 | Refrigerators

1 Answer

Hi, I just found a leak in the back of the fridge from the green water line. Is it something I can fix easily or should I have an expert take a look?


If water appears to be leaking from the back of the refrigerator, check that the water line from the household water supply to the refrigerator is not damaged or cracked. Check all connections that are accessible such as the connection at the supply valve and the connection point of the supply tubing onto the back of the refrigerator. Check that the tubing is firmly inserted into all fittings and all fittings are tightened.

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Saddle Valve Shutoff Valve

Leaking from under the door

On exterior dispenser models, if water appears to be leaking from under the refrigerator door, look and feel under the door to ensure the water connection to the dispenser is properly done. Firmly push the water tubes into the fitting.

NOTE: This connection was disconnected if the doors were removed during installation or if the door swing was reversed.

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Leaking at the filter

Ensure that the filter is correctly installed.

Jul 02, 2011 | Whirlpool 25.4 Cu. Ft. Side-by-Side...

1 Answer

I have a Jenn-Air refrigerator, Model JCD2389DE, and in the last two weeks we have noticed water puddling on the floor in front of the "freezer side" door. We thought maybe the water dispenser...


Mine did this a few years ago. I had to call service out to replace the system board. I guess it's a common problem. Something on the board fails and the defrost operation does not work properly, resulting in rapid meltdown of ice build-up and puddles on the floor.

Nov 14, 2010 | Jenn-Air Refrigerators

2 Answers

Auto defrost works fine except for water accumlating in the bottom of unit under the bottom trays instead of in the water tray by the compressor. graywolf7499@yahoo.com


There is a leak or damage of the pipe leading from the evaporator downwards.The defrosted water is leaking out of the tubing to the bottom,replace this tubing or check the leak on the collecting tray under the evaporator.

Sep 30, 2010 | Whirlpool Refrigerators

1 Answer

Water is leeking below the refrigerator. I cannot see where the leeking is coming from. Any ideas where to look?


There could several reasons for the water under refrigerator. Leaking water connection to water control valves. leaking defrost condensate pan or blocked condensate drain beginning inside freezer rear wall cause by ice or other gunk caught in the defrost drain line. Because leaks always happen differently on every model I will give you a page to look over and watch a small clip about fixing a refrigerator leak. One moment as I retrieve the information and links. Sea Breeze

Dec 22, 2009 | Amana ATB1832AR Top Freezer Refrigerator

1 Answer

Rs2556sh model leakes water under fridge when ice maker cycles


If there was water in the water line it could have split. Check on the back where the water line goes from the inlet valve to the ice maker.

Oct 01, 2009 | Samsung RS2630SH Side by Side Refrigerator

2 Answers

Water coming from under the refrigerator.. it is getting heavier


see if defrost drain tube is in the pan under the fridge and check it is not plugged

Aug 10, 2009 | Kenmore 53642 / 53644 Side by Side...

1 Answer

I need to know how to hook up the ice makerfor a Jenn-air JCD2389DE


I'm pretty sure that the water hook up for most Ice makers are the same you have to find a water source that you can tap into. Most Home Improvement stores carry the kit which consists of a valve tap, connectors and vinyl tubing to be connected from the tap to the rear of the refrigerator.

Jul 16, 2009 | Jenn-Air JSD2789GEB Side by Side...

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