Question about SanDisk Sansa Clip MP3 Player

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Every time I plug my mp3 player into my laptop I get the message saying that there was a problem installing it. Any ideas on what I can do.

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I had this problem, tried loads of stuff but in the end turned out to be the USB cable was causing the problem. Switched cables, job done.

Posted on Sep 01, 2010


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I plugged my brand new mp3 player into the usb port of my laptop and I am getting error messages and the driver wont install

Hi sobaokokorom,

I see that your MP3 player will not work or be detected b your Laptop.

I will be more than glad to help you regarding your concern, If I may ask have your tried updadting your windows on your computer maybe, you just need to update JAVA, Flash plarer on your windows, have you also updated windows recently on your machine.

I am asking if your machine is updated since the error your mentioned is saying that it is unable to install driver, error as such is possible that it cannot install due to update reasons but if the error states that cannot install driver device not detected or a USB device connected on your machine has malfunctioned then most probably there is something wrong with you MP3 player, maybe you can try reformattgin your MP3 plater back to defaults if possible but first you need to see if your player will work on another computer before resetting it to defaults...

try updating you machine as well then check if the system will detect your MP3 player.

I hope that this helps.

Have a nice day,


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Sounds like it's time for a new mp3 player, fortunately you can get Sansas like this one fairly cheap if you buy them used online.

What operating system are you using?

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dude try a diffrent usb.

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