This can happen for very old cartridges, even if
they still have ink. The cartridges have a shelf life and can lose
colors (usual yellow and cyan first) if stored for years.
If this is an original HP cartridge check the cartridge warranty date as shown here. If
the cartridges are within their two year warranty call HP at
1-800-HPINVENt or contact your dealer for replacements. If the
cartridges are beyond their warranty period then purchase a fresh
cartridge.
When buying new cartridges look for the "install by"
date on the package. I would look for a package with at least six
months remaining before the "install by" date, which would have a year
of remaining warranty.
When storing unused cartridges for an
extended period keep them in a cool place and keep them upright as they
would hang on a store display. This will provide maximum shelf life.
You
can verify the issue is the cartridge by carefully blotting the
printhead on a damp tissue. A good cartridge would have a stripe of
Cyan, Magenta and Yellow, your cartridge will only show Cyan and Magenta.
I am sure that a fresh cartridge will solve your problem.
I have inserted a new ink cartridge and it will not dispense the ink. I have removed all tape from...
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I have inserted a new ink cartridge and it will not dispense the ink. I have removed all tape from the cartridge.
I am using the unit in a "stand alone" config. It will not send or receive a fax. Phone...
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I am using the unit in a "stand alone" config. It will not send or receive a fax. Phone line is good. I probably have it hooked up wrong but I do not know. Help!
Half empty black cart stopped printing, error message to replace. New cart also didn't print. ...
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Half empty black cart stopped printing, error message to replace. New cart also didn't print. Repeated cycles of clean and prime did nothing -- nothing but fill the bottom of the printer with a puddle of ink. Troubleshooting page suggests cleaning or replacing the cartridge service module. Is this possible on this machine. Is it a dead puppy or worth fixing?
Just installed a new color cartridge. It keeps saying that alignment failed and won't print in...
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Just installed a new color cartridge. It keeps saying that alignment failed and won't print in color. Thank you.