Question about HP OfficeJet G85 All-In-One InkJet Printer

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My G85 wont print yellow

I've tried new ink cartridges, but to no avail

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This can happen for very old cartridges, even if they still have ink. The cartridges have a shelf life and can lose colors (usual yellow and cyan first) if stored for years.

If this is an original HP cartridge check the cartridge warranty date as shown here. If the cartridges are within their two year warranty call HP at 1-800-HPINVENt or contact your dealer for replacements. If the cartridges are beyond their warranty period then purchase a fresh cartridge.

When buying new cartridges look for the "install by" date on the package. I would look for a package with at least six months remaining before the "install by" date, which would have a year of remaining warranty.

When storing unused cartridges for an extended period keep them in a cool place and keep them upright as they would hang on a store display. This will provide maximum shelf life.

You can verify the issue is the cartridge by carefully blotting the printhead on a damp tissue. A good cartridge would have a stripe of Cyan, Magenta and Yellow, your cartridge will only show Cyan and Magenta.

I am sure that a fresh cartridge will solve your problem.

Regards,
Bob Headrick, MS MVP Printing/Imaging

Posted on Jun 19, 2008

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