Question about Kenmore 31912 Progressive Direct Drive Bagged Upright Vacuum

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Brush on progressive beltless vacuum is not rotating and reset button is not kicked...appreciate some help...steve

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  • slewallen377 Aug 31, 2010

    apparently have wrong model listed...model # is 116 369933502

  • slewallen377 Aug 31, 2010

    did not receive images of plate and wiring you described, also i added a comment that my vacuum was bagless dont know if that makes a difference.....my machines model # is116 36933502....again did not receice images i think this prob important....steve

  • slewallen377 Sep 01, 2010

    cannot find manuals on internet....no help so far just diregard my request.....steve lewallen

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Before you replace any parts, I recommend that you unplug the vacuum cleaner and remove the lower plate as shown in the first image below. Check for a build-up of hair or lint on the agitator end cap assembly that could be causing excessive friction. This could prevent the agitator from spinning properly and would overheat the motor. In this situation, the motor overload and thermal protector could be working properly and simply opening to shut off the motor when it overheats. You can use the procedure for removing the agitator/motor assembly if necessary to thoroughly check and clean the end cap. Check for any damage to the end cap or motor supports. If you find damaged components, they will need to be replaced.You can view a parts list diagram for this vacuum cleaner at partselect.com Use your full model number (116.35922500) to access the diagram and listing for your vacuum cleaner.
If you find no problems, I recommend that you reassemble the unit and test it. When the motor cuts off, check it to determine if it is apparently hot. If it is, then you will likely need to replace the motor (part 81922670).
If the motor is not hot, then you could have a failed thermal protector (part 8192229) that is opening prematurely. You could also have a failed motor overload (part KC76KCJNZ000). A technician would normally check the continuity through these components to determine which one has failed in this situation. I provided a wiring diagram in the second image below in case you need to check these components. I also provided a wire routing diagram. It is extremely important that all wiring is routed properly to prevent the pinching and shorting of wires. It is unlikely that you will need to check these components but the information is there if you need it.

Posted on Aug 31, 2010

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1 Answer

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