Question about Apple 20gb Ipod Mp3 Player With Click Wheel System

3 Answers

IPod won't turn on, apple sign comes on, then a file image with exclamation mark

Hi There,

Please help me! My ipod won't work. It is an old one, ipod mini silver. I have researched how to restart it by holding down the menu and select buttons, for 6-10 seconds, which I do, and yes the apple sign comes on, but then it is followed by an image of a file folder with a triangle with an exclamation mark in it and the address: www.apple.com/ipod/support.

Any suggestions? Is it trashed?

Rachel

rsingh@redpointmedia.ca or rachelsingh@shaw.ca


turns on with apple logo and then goes to file image with exclamation mark i have tried to reset it by using the hold button and toggling it the holding down the menu button and select button at the same time but it does the same thing

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  • gobbetti Aug 04, 2008

    sameproblem ...apple picture comes on....nothing else happens

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My ipod works find while charging only.what could me wrong.

Posted on Jun 20, 2008

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I tried doing this and the only thing that came up was a screen that said to go to the apple website for support

Posted on Jun 19, 2008

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Dear Rachel, This is often the result of a corrupt file system or a dead/dying internal iPod hard drive.  The way to eliminate the file system as the cause is to do a RESTORE.  It is probably not showing up on the computer in iTunes, so you need to try to force it into disk mode.  To do this, follow the instructions below: 1)  Toggle the HOLD slider switch to ON then OFF again.  First slide over you will see orange, then slide it back to cover the orange in the hold slider.
2)  Repeat what you did by holding down the menu and select buttons and when you get the Apple logo, IMMEDIATELY let go and hold down the Select and Play buttons.
3)  You SHOULD see a check mark on the screen and along the top of the screen should be the words, "Disk Mode."  If that is there, plug in your iPod to the computer and wait for iTunes to startup.  
4)  In iTunes, select the iPod and then just click on the RESTORE YOUR IPOD button to reinstall the original software (you will lose your tunes stored in your iPod, but you should have them on your iTunes anyway).
If none of this works and you get the nasty sad icon again, it is most likely the hard drive or another hardware issue.  My advice from here is to check with the following company and have them do a FREE diagnosis and quote for repair.  Just go to Rapid Repair at this URL:  http://www.rapidrepair.com/
Good luck and I hope this helps! Jeffrey Wrobel

Posted on May 11, 2008

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