IPod won't turn on, apple sign comes on, then a file image with exclamation mark
Please help me! My ipod won't work. It is an old one, ipod mini silver. I have researched how to restart it by holding down the menu and select buttons, for 6-10 seconds, which I do, and yes the apple sign comes on, but then it is followed by an image of a file folder with a triangle with an exclamation mark in it and the address: www.apple.com/ipod/support.
turns on with apple logo and then goes to file image with exclamation mark i have tried to reset it by using the hold button and toggling it the holding down the menu button and select button at the same time but it does the same thing
Re: IPod won't turn on, apple sign comes on, then a file...
This is often the result of a corrupt file system or a dead/dying internal iPod hard drive. The way to eliminate the file system as the cause is to do a RESTORE. It is probably not showing up on the computer in iTunes, so you need to try to force it into disk mode. To do this, follow the instructions below:
1) Toggle the HOLD slider switch to ON then OFF again. First slide over you will see orange, then slide it back to cover the orange in the hold slider.
2) Repeat what you did by holding down the menu and select buttons and when you get the Apple logo, IMMEDIATELY let go and hold down the Select and Play buttons.
3) You SHOULD see a check mark on the screen and along the top of the screen should be the words, "Disk Mode." If that is there, plug in your iPod to the computer and wait for iTunes to startup.
4) In iTunes, select the iPod and then just click on the RESTORE YOUR IPOD button to reinstall the original software (you will lose your tunes stored in your iPod, but you should have them on your iTunes anyway).
If none of this works and you get the nasty sad icon again, it is most likely the hard drive or another hardware issue. My advice from here is to check with the following company and have them do a FREE diagnosis and quote for repair. Just go to Rapid Repair at this URL: http://www.rapidrepair.com/
Good luck and I hope this helps!
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I've gone through this same problem and searched for days to get a solution. I'm not sure why exactly it does this but you just need to manually reset your Ipod. You do this by simply turning the lock button at the top of the device on then off then on then off. After that just hold the center button and the menu button down simultaneously until the screen turns on. This will reset your device but you shouldn't lose any of your files. I hope this helps!
The exclamation mark next to a title in iTunes means that iTunes
cannot locate the song associated with that title (original file cannot
be found). The cause for this is an incorrect setting of iTunes
preferences when copying iPod songs.
Before copying your iPod songs, setup your iTunes preferences as
Open iTunes preferences (in the Edit menu)
Select the Advanced tab.
Make sure the box next to "Copy files to iTunes Music folder when
adding to library" is checked.
Put the iPod into disk mode by holding the menu and middle keys together until the screen turns dark.
Then quickly hold both he middle button and play/pause buttons until the iPod shows a check mark and the words disk mode at the top.
ThenClick on iTunes to open it.
Connect the iPod to the computer. You may have to do a restore depending on what iTunes says you need to do.
If this doesn't work, check the bottom of the ipod where you connect the cable. See if there are any bent pins. These are very fragile and can be damaged if you insert or pull the cable out the wrong way. Hope that helps.
hey there..i haven't fixed it yet but i found out why its not showing up on itunes...apple soulutions suggested that i check with my computer ( right click on my computer then manage and disk management to find out if ipod is even in my computer so i did and find out its not in my computer to start with...im going to my sisters house to see if my ipod will work there casue i don't wanna mess with computer for now...thanks though.....ak..
First the obvious (but needs to be asked) - is the iPod charged? I'd try charging it with a wallcharger first (or at least an USB port on the laptop (no USB hubs).
If that doesn't work visit the link below to Apple's support documents that have additional things to try when you get the Battery (!) icon.
Hope this helps!
If your iPod is frozen or won't turn on, connect your iPod to your computer, then press and hold the "Menu" and "Select" buttons simultaneously for 10 seconds to reset the iPod. Resetting an iPod will not affect your files or preferences.
You might also consider updating the software - LOCATED HERE