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Window shows "remove color cartidge and check" On screen dialog box states " color cartidge in wrong. I have had the HP V40 series since 2002 and never had this problem before. I have followed the instructions and still get this message. It will print and copy for me. Have not had occassion to try fax nor use scanner.

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  • jbug6097 May 10, 2008

    Thank you, thank you, thank you! Your solution worked.

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  • 51 Answers

2 possible problems.
1 cartridge faulty or just needs a wipe
2 carriage ribbon damaged
Take the cartridge out and gently rub the gold contacts on the side with a piece of tisue. This might clear it. Take a look at the cartridge carriage in the printer and make sure the ribbon where all the gold contacts meet up with the contacts on the cartridge is not damaged in any way. sometimes the little metal spring which holds the cartridge pierces the ribbon at the back of the carriage and then the printer is unserviceable.
if rubbing the cartridge does not work and the ribbon is not damaged then assume you have a faulty cartridge - rare but it does happen

Posted on May 10, 2008

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Apparently there is a bug that HP is not fixing. Following is not a solution, only HP can solve this problem but a "workaround" for the time being, allowing you to print the file as image. Keep in mind that the printing will take longer time, because the file is output as bitmap, and that this way of printing it's not good enough for color proofing of any sort.

Check in the specific software Print dialog window, if you can print the file as image. Sometimes the controls are in the advanced options. In Acrobat, check the box for Discolored Background Correction in the PostScript tab of the Print dialog window, and if that doesn't help, check Print as Image check box.

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Message in LED is ''Remove and check color cartridge''


It means that the printer has detected a problem with the color cartridge. If it holds multicolors one could be empty & the cartridge must be replaced in order for it to work. Best advice would be to try a new cartridge and see if the error message goes away. Hope this helps.

Mar 25, 2009 | HP OfficeJet V40 All-In-One InkJet Printer

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How do i access the print cartidges on my hp officejet v40?


Below is a link to the Setup Guide. Click on it and see steps 12 and 13.

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Dec 07, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

Ink level problem


Print a test page to determine if the color cartridge is working
  1. Turn on the printer.
  2. If you have an HP Deskjet 710c, 712c, 720c, 722c, or 820c series printer, follow the instructions below:
    1. Turn the printer on.
    2. Press and hold down the Power button while pressing the Resume button four times.
    3. Release the Power button.
  3. If you have any other HP Deskjet printers, click here for instructions on how to print an internal test.
  4. If the printout is black and white, with no color, follow the instructions below:
    1. Open the top cover of the printer and remove the cartridges.
    2. Verify that the correct cartridges are installed in the printer. Click here to see if you have the correct cartridges. If the correct cartridges are installed, make sure that the tape has been removed from the cartridge nozzles.
    3. Insert the cartridges firmly back in their cradles and close the latches.
    4. Close the printer door.
Verify the correct printer is selected as the default printer
  1. In the software application that you are using to print, click File.
  2. Click Print.
  3. In the Print dialog box, verify that the name of the HP printer you are using is listed in the Name box.
  4. If the printer is not listed in the Name box, click the arrowhead to the right of the box.
  5. Click the name of the HP printer.
  6. Click OK.
Check that the printer settings are correct
  1. Close the software application that you are using to print.
  2. Click Start, click Settings, and then click Printers.
  3. Right-click the icon (picture) for the HP printer.
  4. In the menu that displays, use the left mouse button to click Properties.
  5. In the Properties dialog box, click the Details tab. (In Windows 2000, click the Advanced tab.)
  6. Check that the driver listed under Print using the following driver or Printer matches the HP printer you are using. The following setting may be in one of several places, depending on your printer driver and operating system.
  7. In the Details tab, click Setup. Under Printout, select one of the color options. (If other optionshave check marks, click in the check boxes to remove the check marks.) If there is no Setup button, click the Graphics tab, and then click Color. Under Color Control, choose a color option, and click OK. If there is no Graphics tab, click the Advanced tab and look for the text Print in Grayscale. If there is a check mark in the box by Print in Grayscale, click in the box to remove the check mark, and click OK. If you are using Windows 2000, in the Advanced tab, click Printing Defaults. Click the Advanced tab. The box by Print in Grayscale should not be checked.
  8. Click OK.
  9. Close the Printers window.
  10. Open the software application that you were using to print.
  11. Try printing again.

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Keep getting "hprb Update" window on screen. Have changed "hprb Update" on Norton Security from "custm" to "allow", but problem still exists.


Click START-RUN- in the dialog box type: msconfig in the box
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Restart the computer, it will tell you "you've used the system configurator to change the way windows starts" click ..dont show me this again an then OK.
This will keep the update program from running when windows starts, but you can still run it from your printer software.

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HEWLETT PACKAED OFFICE JET K60XI-WHEN I TRY TO MAKE A COPY THE SCREEN SHOWS REMOVE AND CHECK COLOR CARTIDGE


Try disconnecting the power. If you've removed and checked your color cartridge and it looks fine, the problem is most likely a defective cartridge. Cartridges can be defective right out of the box, or they can fail if they haven't been used for a while. Replacing the color cartridge should solve your problem.

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1 Answer

Color Printing Problem


If a document displays in color on the screen but prints in black and white, try the following solutions. Print a test page to determine if the color cartridge is working
  1. Turn on the printer.
  2. If you have an HP Deskjet 710c, 712c, 720c, 722c, or 820c series printer, follow the instructions below:
    1. Turn the printer on.
    2. Press and hold down the Power button while pressing the Resume button four times.
    3. Release the Power button.
  3. If you have any other HP Deskjet printers, click here for instructions on how to print an internal test .
  4. If the printout is black and white, with no color, follow the instructions below:
    1. Open the top cover of the printer and remove the cartridges.
    2. Verify that the correct cartridges are installed in the printer. Click here to see if you have the correct cartridges . If the correct cartridges are installed, make sure that the tape has been removed from the cartridge nozzles.
    3. Insert the cartridges firmly back in their cradles and close the latches.
    4. Close the printer door.
Verify the correct printer is selected as the default printer
  1. In the software application that you are using to print, click File .
  2. Click Print .
  3. In the Print dialog box, verify that the name of the HP printer you are using is listed in the Name box.
  4. If the printer is not listed in the Name box, click the arrowhead to the right of the box.
  5. Click the name of the HP printer.
  6. Click OK .
Check that the printer settings are correct
  1. Close the software application that you are using to print.
  2. Click Start , click Settings , and then click Printers .
  3. Right-click the icon (picture) for the HP printer.
  4. In the menu that displays, use the left mouse button to click Properties .
  5. In the Properties dialog box, click the Details tab. (In Windows 2000, click the Advanced tab.)
  6. Check that the driver listed under Print using the following driver or Printer matches the HP printer you are using. The following setting may be in one of several places, depending on your printer driver and operating system.
  7. In the Details tab, click Setup . Under Printout, select one of the color options. (If other options have check marks, click in the check boxes to remove the check marks.) If there is no Setup button, click the Graphics tab, and then click Color . Under Color Control, choose a color option, and click OK . If there is no Graphics tab, click the Advanced tab and look for the text Print in Grayscale . If there is a check mark in the box by Print in Grayscale, click in the box to remove the check mark, and click OK . If you are using Windows 2000, in the Advanced tab, click Printing Defaults . Click the Advanced tab. The box by Print in Grayscale should not be checked.
  8. Click OK .
  9. Close the Printers window.
  10. Open the software application that you were using to print.
  11. Try printing again.
Install a new driver If none of the above options worked, the wrong driver might be installed on the computer. For the most current HP printer drivers, go to the HP Web site.

Jan 09, 2008 | HP DeskJet 882c InkJet Printer

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