Question about Scanners

2 Answers

Help scanner not working

My scanner says not connected to pc and i have already installed software

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  • Anonymous May 15, 2008

    I just installed the driver and software for XP; is connecting using a USB port and says under properties that is unavailable

  • amien Jun 06, 2008

    my hardware is Scanner Canon DR3080CII.
    os : win xp
    usb connection not detect by system.
    "please check your cable or turn on"

    any solution?!



  • hornsmoke76 Sep 08, 2008

    I have a similar problem. My scanner works fine when the computer is first turned on, but if I leave it for a few hours the scanner is no longer recognized. This is usually remedied by pulling out and plugging back in the USB cord in the back of the scanner. Is there are reason why this is happening? WHat can I do to avoid it?

    Windows XP SP2
    Canoscan 4200F v. Version 4.6.1.1


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2 Answers

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I think we need more information.

Type of computer (mac/win)
Operating system (windows 98/me/xp/vista xp 64 bit/vista 64bit)

Device information:
Type of scanner:
is it a all in one (printer/copier/fax):

Connection type

Is it USB:
Is it Parallel port:
Is it wireless:

------------------------------------ Should be enough information to give more than the generic advice below ----------------

Try unplugging the device from the computer when it is done booting up and plugging it back into the computer (try a different port too if you can)

If it is USB does it get its power from the computer or one of those black wall wart power supplies. If so is the power supply warm (lets you know it is working)

If it gets power from the computer make sure it is directly connected to the computer and not through a hub (unless the hub is powered and the hub power select switch is set to self powered and not bus)

This is all the information I can provide with the information received

Posted on May 11, 2008

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  • Contributor
  • 39 Answers

First make sure the scanner is receiving power and is turned on. Then check the connections on the scanner and follow them to the PC. Make sure they are connected properly to the pc and that the cable has a clear path. If you're still having problems let us know.

Posted on May 10, 2008

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1 Answer

The scanner is not available while in use by another application or user i get this darn error. I use this scan multiple times a day and all of a sudden i see this.... why?


Hi,

The error message could be Twain Driver error or ScandAll pro Application error. Please go through the followings:

SCANDALL-PRO APPLICATION ERROR:

Error Code: [SA01020E] No scanner is found.
There is a possibility that no scanner is connected, the connected scanner is not turned on, or the scanner is currently used by some other application.

Status: [Scan] or [Select Scanner] is specified, but no connected scanner is found. Or, the scanner is currently used by some other application.

Action: Make sure that the scanner is connected and is turned on. If the scanner is currently used by some other application, use the scanner after the application ends. Make sure that the driver selected on the [Scan] tab of [Preferences] in the [Tool] menu is installed correctly.

TWAIN DRIVER ERROR:

-The scanner may be OFF or not connected. Check the power supply of the scanner or connection with PC.
-The scanner may be already in use by other application or the "Scanner and Camera" in [Control Panel].Close other application or "Scanner and Camera" in [Control Panel]

-The connected image scanner is not a model supported by this driver. No image scanner is connected. The cable is disconnected.Check whether the image scanner is connected.

-Another application may already be using the image scanner. Alternatively, the TWAIN driver may have been activated twice.Terminate all applications, and start scanning again.

For more information, please refer to the help contents of Scanner utility/Twain driver and scanning application installed on your PC.Hope the above information is helpful.

Thanks,
ScanCare

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Already install driver but it wont scan


If your Scanner came with scanning software, make sure you have all the latest updates and see if you can connect to the scanner with the software. You may also want to try to reboot your machine after you installed the new drivers.

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1. uninstall the driver if u have already attempted
2. Disconnect the USB cable from the PC USB Port (the one that is attached to the scanner on the other end)
3. Install the driver for the scanner
4. make sure the power for the scanner is on
4b. When prompted attach the USB cable (the one that is attached to the scanner on the other end) to the PC
5. If it does not find ur scanner then

Do the following:
1. Change the USB cable and try again

If this does not work, get back to me again...

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Hi there from Germany - English isn't the best but got the same problem solved so give it a try:

- first connect scanner to computer without having the drivers already installed
- next computer claims driver cd put in yours from XP or select downloaded XP-driver
- reboot
- try if scanner works - sometimes they do already
- if not head over to System management or system control what it's called in english
- choose add device and choose scanner
- now Windows tries to install a xerox-driver - allow this
- reboot
- and now it should work - if not sue hp! (But buttons for direct printing etc. might not be working anymore - except via the software itself - no more via the buttons

Hope I could help

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Hi there from Germany - English isn't the best but got the same problem solved so give it a try:

- first connect scanner to computer without having the drivers already installed
- next computer claims driver cd put in yours from XP or select downloaded XP-driver
- reboot
- try if scanner works - sometimes they do already
- if not head over to System management or system control what it's called in english
- choose add device and choose scanner
- now Windows tries to install a xerox-driver - allow this
- reboot
- and now it should work - if not sue hp! (But buttons for direct printing etc. might not be working anymore - except via the software itself - no more via the buttons

Hope I could help


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Hope you have a hp 5400 software CD which will install the programme of the scanner to your PC. Once this is done then you will be able to connect and operate your scanner with PC.Your PC should have a USB port to connect the scanner with it.
Ajit bhutani

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I cannot install Canon D646U


you need to completely clean your computer , what I mean is to DELETE , UNISTALL everything with the word CANON D646U ,
Lets go first and unistall the driver , then go to START , click SEARCH , go to FILES and hidden FILES and write "CANON D646U" , click SEARCH , erase everything that shows up , and start from scratch , and re install software , hope this works for you AJ

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Forget the CD, you can download all necessary software from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&lang=en&dlc=en&product=374584&

Also, although I'm not 100 certain, I think that you should first uninstall psc 1317, disconnect it from PC, install software and than connect it to PC. Trying both ways won't hurt for sure. ;-)

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If your scanner is already plugged in, find it (it could be listed under 'imaging' or under 'other devices'. You should see a yellow exclamation point indicating it's there but not working.

If you go to 'control panel... system' first, and then plug in your scanner, it will pop up automatically.

Now, right click on it, select 'update driver'. A window pops up. Insert the CD, then select 'have disk' and install normally.

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