When i try to open it,the the sansa name is appear for few seconds on the black screen.after that is get close,is trying to open agan,close again.so i cant see anything,i cant open this mp3 player.please help me
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Try resetting the device it?s usually a small pinhole on the back or side of the device try holding that in for about 10 seconds or Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturers website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.
make sure the battery is fully charged, then disconnect from your computer. Wait a while for the device to cool and try turning it on again. Mine took a few tries but once it sat for a while it didnt fight me again.
you should try putting into recovery mode. to do this, connect it to your computer, then push the hold button down so the orange is showing. Next you want to hold down the record button on the side of your mp3 player, now while holding that down also press and hold the power button. in a few seconds it should go to recovery mode. if you need more information, heres a link to the forums. http://forums.sandisk.com/sansa/board?board.id=e200
If it is still on, hold down the power button for about 15 seconds; that should turn it off. Try turning it on again. If it still does not work, turn it off by holding power for 15 seconds, then on again like this:
- Put hold on
- Hold record
- Press power on
This will start recovery mode, follow on-screen instructions. Hope all goes well!!
Switch your Sansa e250 to its Recovery Mode:
1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the e250 LCD screen displays "Welcome to Recovery Mode" (if the LCD remains black, keep pressing long enough -- about 10 seconds -- then proceed to the next step)
5. Connect your e250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa e250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.
Next, Apply the firmware for the e250 (your player should be connected to your PC at this time):
Use this link to download the firmware for your Sansa e250 (for better results, please save this file on your "Desktop":
or use this Sansa Firmware Updater link:
Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player (or find the most updated firmware) and format it as well, thereby clearing all possible file/system corruptions that may have occurred.
When the process is complete, unplug your e250 from your computer, and please make sure you disable the "Hold" switch
Power up your e250 and 90-99% of the time, it would boot up successfully.
I hope this helps.
My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously.
What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.
See if this helps:
-Close all programmes on your computer.
-Turn off your Sansa e250.
-Attach the cable into the USB port of your computer before attaching it into the actual e250.
-The scroll wheel on the Sansa should have turned on by now.
-Then it's just a matter of waiting for a few seconds.
-Try opening Windows Media Player to see if it detects your device.
Otherwise, be patient. Goodluck.