Hi, you can try to upgrade the player's firmware, you can download it from the RCA Website (
http://support.rcaaudiovideo.com/downloads.aspx?product=187), the firmware it's the second app listed.
If your computer doesn't recognize the player, you'll have to turn it
off and keep "PLAY" pressed for 10 seconds while connecting it to the
USB port, then update the firmware.
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