Question about Dell 0Y3740 Keyboard

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My Dell laptop keyboard is very temperamental. It's not any particular key, but when typing some letters or numbers or special characters won't type. Very frustrating when trying to enter a password for example and it's not working because one of the key didn't work. I called technical support and they told me it's a static build up and to remove the battery and press the ON button for 10 sec. to remove excess of static. It seems to work at first but it didn't fix the problem. I still have some keys that won't type unless pressing 2 or 3 times.... Any suggestions as to what is wrong?

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  • icilynda Aug 31, 2010

    Hi,
    I forgot to mention that I tried to use an external keyboard to see if it would work better but it still does the same thing. Also, I know for sure that nothing has ever been spilled onto the keyboard. Do you still recommend changing the keyboard?

  • icilynda Aug 31, 2010

    the external keyboard is USB. I type about 40wpm.... not very fast! but I know my partner uses the 2 fingers method! and he does hit the keys quite hard. How does it work replacing the keyboard, does it come out in one piece?

  • icilynda Aug 31, 2010

    Thank you very much!

  • icilynda Aug 31, 2010

    Very fast and friendly service, thank you very much for your help.

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Hello,

Welcome to the dark side of laptops. The biggest complaint about laptop keyboards is that some keys start to work intermittently. Every laptop that I have ever used, suffered the same fate. Getting "stuff" dropped into the keyboard is also a pain, as the key tops are difficult to remove and replace to get said stuff blown out.

The solution is to replace your keyboard. It isn't hard, but it can be tedious. Keyboard replacements can be obtained from several places on the internet, and it is something that you are able to do yourself. Just allow yourself an hour at the minimum so that you don't get rushed.

But, before replacing, try spraying canned air under the keys to blow out any kind of debris that may be present.

Posted on Aug 31, 2010

  • Sheldon Dedek Aug 31, 2010

    Ahh, this is different. Using an external keyboard, and experiencing same problem on the internal keyboard points to the keyboard controller. It is 1 thing to have mechanical. Another when it becomes electrical.

    It wouldn't be the same keys that are giving issues on both keyboards, would it? May I ask how fast you type? Is your ext. keyboard USB or PS2?

    I ask about typing speed because generally the faster you type, the harder you hit the keys, and the faster the keys wear out. Doesn't matter if external or internal, though external / desktop keyboards do last longer. USB / PS2 leads towards a suspected timing issue. It takes longer for keypresses to be acknowledged on USB vs. PS2.

    I type 120wpm +, uncorrected. I replace my keyboards at least every quarter. And yes, I use a laptop (Acer - cheap keyboard replacement), with both int. and ext. 'boards.

  • Sheldon Dedek Aug 31, 2010

    If both keyboards are doing the same thing, then it likely is not a keyboard issue. But, to answer your question, search for your Dell Model # and Keyboard Replacement on google, and you will find dozens of sites catering to your needs.

    Go into the BIOS, and under keyboard mouse, change the option for external, and change the USB type to Legacy (better w/ ext. keyboards). That should help w/ external problem, but not sure about internal though.


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