Question about HP DeskJet 930c InkJet Printer

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Only printing in black after inserting new colour cartridge

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  • 48 Answers

If color is coming out gray then you may have grayscale selected in your print settings. If color is just missing, check to see if the tape on the back and bottom of the cartridge has been compelety removed. If that is not it then run the head cleaning. If that doesn't correct it, then you just got a bad cartridge.

Posted on Aug 31, 2010

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I have a Lexmark X6690 and bought new Lexmark print cartridges today - Black and Colour. The printer is recognising the colour cartridge but not the black one. Driving me nuts!! Please help x


Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.

May 27, 2011 | Lexmark X6650 4-In-One Wireless InkJet...

1 Answer

When I replaced the print cartiges and try to print, I get an error message saying that the cartriges were not installed properly. I believe they are. What am I doing wrong?


Open the printer's lid.
Remove the cartridges.
Cut the AC-power to the printer.
Plug it back in.
Insert the "black" cartridge into the "black" carrier.
Insert the "colour" cartridge into the "colour" carrier.
Be sure that each cartridge "clicks" into place.

Apr 18, 2010 | Office Equipment & Supplies

1 Answer

Installed black ink but hp psc 750 keeps saying install colour and i only have black ink. Can you operate this printer without colour in.


Print cartridge
When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.
Clean the contact points on the cartridges with a dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth. Use a dry, lint-free cloth to remove moisture from the contacts.
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.
If you still cant communicate try with new cartridge .

Aug 19, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Can I use my canon mp 140 printer without color cartridge?


It WOULDNT work without a colour cartridge inserted. It MAY just work with an EMPTY colour cartdridge (the only printing black) but it just would not work without a colour cartridge in there

Jul 06, 2009 | Kodak ESP 5 Printer

1 Answer

How can i print in just black with no color cartrage


in your printer you can use single cartridge but there should be both cartridge inserted in the printer.it will not print if only one cartridge inserted.so let the colour cartridge empty but it should be there in the printer.other wise it will not print.at present the problem in your printer is colour cartridge circuit is got faulty so the printer is not detecting the co,lour cartridge in it.so it ask for replacement.in this case you will have to compulsary get the replacement cartridge.you can buy new cartridge or recycles cartridge that will be quite cheaper then new cartridge.

Apr 03, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

My printer will not accept a new black cartridge.


ITS NOT THE BLACK CARTRIDGE!!! Try changing the colour cartridge and see what happens. When a 9600 checks ink levels it does the black ink first, then the colour, if the colour is low it goes back and checks the black again but will constantly give an error message for the black cartridge. Sounds bizarre but try just the black cartridge in with no colour. print a test page in black only, if that does not print then it is a fault. Also make sure the driver is updated!!!

Feb 16, 2009 | HP DeskJet 9650 InkJet Printer

1 Answer

Black Cartridge


Hi, 

take all catridges out and unplug the power cord and press and hold the ON button for 1 min and plug back the power cord and insert the catridges one by one. Press set up and scroll down to tools and under tools u wil have a option called align catridges or print head, do that it should resolve your issue with the printer.



regards,  raj_p5983

Jan 15, 2009 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Does not print black


Most likely you have no black cartridge installed or it is empty causing your printer to use the colour cartridge for black. But if your colour cartridge has 1 colour which is less full than the others it causes black to become greenish or sometimes reddish depending on which colour is less. A new cartridge or a black cartridge will solve the problem.

Aug 08, 2008 | HP DeskJet 825c InkJet Printer

2 Answers

Black Printer cartridge


It will tell you the colour is low, regardless of the format in which you are printing. I don't believe Canon provide a way for you to disable this for their printer range, so you'll need to put in the new colour cartridge to get rid of this error. (you should however, be able to print whilst receiving this message)

Jun 19, 2008 | Canon PIXMA iP1800 InkJet Photo Printer

2 Answers

Tri Colour cartridge inserted is not intended for use in this printer msg


Try to clean the print cartridge contact points with a good rubber eraser and clean the printer side cartridge contacts with good lint free cotton cloth. Then first insert Black cartridge and then colour cartridge. Use some more pressure while attaching the cartridges.

Apr 22, 2008 | HP PSC 1315 All-In-One InkJet Printer

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