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I am unable to get my HP scanjet 4850 to work with Vista. and now I have uninstalled it to try again, I cannot now find my reg. no. It was purchased a couple years ago and registered in my name Maggie Salisbury - maggiesal@iprimus.com.au. I have now changed my email provider to optusnet. so it is maggiesal@optusnet.com.au. Is there any way of getting my reg. no again - first question and second question, how do I get my scanner to work with vista. I have downloaded all the drivers from your website and still no luck. I am using a Compaq zpresario SR5240AN Desktop PC Thank you Maggie Salisbury

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Try and download the lastest drivers from HP http://www.hp.com/country/au/en/support.html, and install the software first without the scanner plugged in, as Windows will then install the drivers from the new software download, and not from the internal drivers on the windows standard installation OEM software.

As for the reg problem: If you have registered with HP before, just goto: http://h50203.www5.hp.com/mailweb/customer/EmailForm.aspx?sni=447373&lang=en&cc=au&lang=en&cc=au&y=9&x=9 and request a change contact details, they should then reply with the changes, or URL link for the update.

Posted on May 09, 2008

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