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Lens error-it wouldn't retract going inside - Canon Cameras

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  • Master
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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 19, 2010

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  • Canon Master
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Posted on Sep 06, 2010

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  • Master
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Hi,
This indicate that there will be some problem with your camera Lens. Try to follow these steps to resolve the issue:-
1) Switch the camera OFF and then ON again. (May be your camera lens is struggling to extend)
2) Load new or fully charged batteries.
Else your device need service (repair)
Rating the solution is highly appreciated....Good Luck

Posted on Aug 31, 2010

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Posted on Jan 02, 2017

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The lens error is due to failure of the lens control system. You can remove battery and card replace battery and while switching on tap the lens hood on your hands so as to disengage any dirt or mechanism being struck.
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There is a possibility that a bit of grit or debris has got stuck in the retraction mechanism or the lens has been knocked out of alignment.

The camera will have switches inside to tell it when the lens is retracted or extended and if it doesn't make contact within the expected time then it will give this error.

If the there is no warrantee or you dont mind voiding it then I would suggest carefully disassembling the camera and turning the retraction motor by hand to see where the problem is.

 

Please comment again if you discover anything.

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Try removing and replacing batteries to reset the camera. Ensure that batteries are fully charged.

If that does not clear the problem, then the lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
Because of this he lens cannot extend or retract fully, the error is detected and lens error is returned.

Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
If if does not extend tapping gently the back of the camera, and if it does not retract helping lens back in while turning camera respectively on and off.

More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
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