Question about iRiver H10 MP3 Player

3 Answers

Scroll not functioning

My H10 Scroller doesn't seem to function. is there another way to work through this. I have the same problem. The scroll lets me get from music to radio and that's it. The volume cannot be adjusted. Otherwise the player powers on fine, plays music, stops, pauses - just fine. The scroll seems to get worse. At first I was able to scroll down halfway through the menu, now it is hardly working at all. iRiver's website is not very helpful. The email address for support is not right, emails are returned. Where can I have my iRiver fixed or what can I do myself? Thanks for your help!

Posted by on


3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    An expert who has answered 200 questions.

  • Expert
  • 347 Answers

Hello Hijones.

I founda possible solution on another expert post, You should click here to check it out.

I dont know if this was the email you used, If not, try it.

This is a phone number you might use.

If you still have doubts, or you havent fixed it yet, feel free to ask us, and I will help you.

Good luck, Dahaka.

Posted on May 09, 2008

  • Santiago Vallejo
    Santiago Vallejo May 09, 2008

    I went to their website and look what i got.

    Alice: Hello! This is Alice. Type in a question or a phrase and press "Go" below. You will get the best results by asking one question at a time.
    elf: [H Series] scroll is not working
    Alice: Are you asking me that "the Scroll button on the H10 froze"?
    elf: Yes.
    Alice: Please try to reset your player.  
    For H10 5/6GB players, reset the player by detaching & re-attaching the battery. 
    For H10 20GB players, press a reset button which is located under HOLD button by pushing it with a sharp point.  
    If the problem still exist, please contact iriver support center to get the repair service.

    Is this answer helpful?
    elf: Yes, it's good.
    Alice: Thanks.


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 3,037 Answers

IRiver Contact Information Main support number714-619-5260

Well since the same button controls the volume and the settings, I would also suggest installing any updates or firmware or just redownloading the driver.

let me know if you need help with any of the above options and i would be glad to get you what you need

Posted on May 09, 2008

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    Please don't forget to let me know your thoughts about my solution.

    If your problem is fixed, please rate this solution as that is one of the biggest
    aspects of how this website works and in order to receive any credit in
    helping you, I need to be rated.

    Otherwise, let me know if you have further questions and I would be glad to help.

    Thank you


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 77 Answers

Back up your stuff and try a hard reset. Sounds like the software is glitching on you.

Posted on May 09, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The scroller on the top of the mouse does not scroll the page

Go to your control panel of the computer. Click on the tab "Change mouse whell settings" If you do nto find such tab then search for that tab by puttin word "mouse" in the search box.
There you can change scrolling setting. If it doesn't work then remove the wire of your mouse, shut down computer.
Insert the wire and restart computer. This will surely work. If not then contact I'll give you other remedy.

Sep 22, 2012 | HP Wireless Optical Mouse

1 Answer

Scroller on h10 not working

how to activate scroller and how to increase the volume since the buttons not working

Oct 03, 2011 | iRiver H10 MP3 Player

1 Answer

Hello boss 3110c vibrate is not working plz help me

every nokia cellphones vibrating functions are usually place in the profile features, when you are on the PROFILE functions scroll it down until you see the vibrating functions. and vibrating functions are now usually use in the silent mode. if you don't find it in your profile functions try scrolling down it in the SETTINGS functions. if all doesn't work it means you will have to be ready with your warranty because some cellphones comes out from the factory with defects.

Jun 16, 2011 | Nokia Cell Phones

1 Answer

Scroll pad not working on hp laptop mouse still works though

Need to enable Scroll function on the notebook.

Scrolling function is not working:

  1. The scroll function may stop working if the scrolling feature is disabled in Mouse Properties. To enable the scroll function, follow the steps below.

  1. Click Start , Control Panel . Select Classic View from the left side of the Control Panel window.

  1. Double-click Mouse in Control Panel, and then select the Device Settings tab in the Mouse Properties window.

  1. Click Settings , Virtual Scrolling . Select the boxes labeled Enable vertical scrolling and Enable horizontal scrolling .

  1. Click OK to save and exit the Mouse Properties window.

  1. After changing these settings, the scroll function on the touchpad will be enabled.

Jul 24, 2010 | HP Pavilion dv5000t Notebook

1 Answer

Non Functioning of Right Selection Key an Top Scroll Key

It is mainly due to the Keypard ic problem. But first clean the keypard PCB with the ink rubber, If then also keypard is not working then change the keypard ic.

Jun 12, 2009 | Lands Phones

1 Answer

Scroller jammed

The scroller only goes to number 3 for sound and when scrolled down to music it goes so fast and wont stop

Jun 02, 2008 | iRiver H10 MP3 Player

1 Answer

Scroll not functioning

Can you give us more detail?

May 01, 2008 | iRiver H10 MP3 Player

1 Answer

Scroll ring intermittent / non functioal

I have a similar symptom, that is, apparent loss of scroll ring functionality as homercles1 noted, but in fact the scroll ring functionality gets toggled between horizontal scrolling and vertical scrolling as Rithas has noted. A window that is not wide enough to require horizontal scrolling will give the appearance of loss of scroll ring functionality when the scroll ring is in horizontal scroll mode. Likewise, a window that is not tall enough to require vertical scrolling will give the appearance of loss of scroll ring functionality when the scroll ring is in vertical scroll mode.
Solution that worked for me:
My upper right-hand button is defined as "Allow Horizontal Scroll" and by clicking this button, the scroll ring function toggles between horizontal and vertical scrolling. In fact, what can appear to be a nonfunctional scroll ring in some windows is very useful when moving around in large windows.
Hope this comment will be useful to you.

Nov 20, 2007 | Kensington K64325 Trackball

2 Answers

Defective Scroll Pad iRiver H10 20Gb

As stated above the 5/6gb units and the 20 gb units use the same scroll bars but they sit on different metal platforms. The platforms are not interchangable. The only way to do it is to remove the old/broken scroll bar from the 20gb metal platform. Then CAREFULY peel the working scroll bar off the 5gb platform be very careful the unit is in multiple layers of plastic and is very FRAGILE. Re attach the working scroll bar to the 20 gb platform and gently plug the little tail into the slot on the motherboard.
OR, buy a working 20 gb scroll bar from ebay. two screws and you're done.

Apr 21, 2007 | iRiver H10 MP3 Player

Not finding what you are looking for?
iRiver H10 MP3 Player Logo

Related Topics:

276 people viewed this question

Ask a Question

Usually answered in minutes!

Top iRiver Audio Players & Recorders Experts


Level 3 Expert

102366 Answers

Steven Wander
Steven Wander

Level 3 Expert

593 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you an iRiver Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides