Question about HP DeskJet F380 All-In-One Printer

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It's giving the error message 'Print cartridge has a problem'. I have removed and checked the cartridges and both seem fine. The printer will not allow me to carry out a self check print. On the printer display there is a letter 'e' and an amber flashing light above it. Any info will be welcome!

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  • 4,737 Answers

Well, we cannot judge a cartridge by looking on the exterior surface, it's not even possible to know whether it's really dead or it's just pretending :-). We can only check them by trying it on another printer or replacing another cartridge. Even if it looks great and no physical detected/seen externally, it might have a faulty inside.

First, remove both the cartridges, clean the contacts on both the cartridges and on the printer using a cotton or other cleaning material dipped in alcohol or acetone or spirit. Never touch the print heads, they are fragile and easily damaged, moreover it's not repairable. After you are sure that the contacts are cleaned and dried, reinstall them and try again. If the problem persists with the same error. You better get another cartridge/s.

If the new cartridge/s don't work, then the printer needs to be serviced. It's contacts seem not receiving the signal from the motherbaord or there's a continuity problem. You last option is to call HP.

Good luck

Thanks for using FixYa.

Posted on Aug 31, 2010

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