Question about RCA OPAL M4001 MP3 Player

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When plugged into computer the computer shows malfunctioning and device not recognized wont come on

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  • Anonymous May 17, 2008

    when i plug my mp3/opal in the computer it wont reconize it

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  • 8,596 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 23, 2008

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1 Answer

When plugged into computer to delete songs, computer showed "Device malfunction, not recognized". Now device will not even turn off. I was just listening to it about 3 hours ago. What is wrong? Shows...


have you tried to format it?
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then connect it again to your computer
if still not working check if it work on other computers.

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Computer wont recognize the mp3


Try plugging your device to the USB port in the back of the computer. On older computers, the front USB ports are USB1 while the ones in the back are USB2, and I've seen it happen when some devices would go completely unnoticed if they were plugged into USB1.

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Tried the solution you offered for c240....


Go to Start --> Control Panel --> Printers and Other Hardware --> System --> hardware --> device manager --> right click on the usb port that is malfunctioning (should have a red or yellow exclamation by it), right-click it and click on Update Driver

If that fails, try another USB port on the computer to see if you have more success

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Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
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  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
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  • Thank the intarwebs.

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