Question about Canon PowerShot SD500 / IXUS 700 Digital Camera

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Lens is open and will not close - Canon PowerShot SD500 / IXUS 700 Digital Camera

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Aug 31, 2010

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1 Answer

How do I fix lens error problem on the described camera?


hi,
lens error occur normally when it fell or the lens shaken, if so open the camera, take the lens unit out, disassemble the lens unit, then fix it again properly. example below:
(this is not the told model)

26001619-d45g1cthg0xtwq5elxo43iw2-1-1.jpg

26001619-d45g1cthg0xtwq5elxo43iw2-1-3.jpg

Dec 10, 2015 | Nikon Coolpix S3000 Digital Camera

1 Answer

I have a hasselblad 503cx. when i hit the shutter button, the back part of the lens opens (where the film is) but the lens shutter is closed. when i let go, the lens opens and the back closes.


The proper order of exposure should be:

Curtain opens/Lense stops down (unless wide open)
Lense shutter closes
When releasing button, curtain closes
When winding, lense shutter opens

If this isn't what's happening, something is wrong. There is only a simple mechanical screw connection between body and lense, so it'd have to be an issue with the gears in the body.

May 21, 2011 | Hasselblad 503CX Medium Format Camera

1 Answer

The lens opens then closes then partially opens


Maybe some of the lens gear is broken . change the gear or lens will be ok .

Aug 31, 2009 | Casio EXILIM ZOOM EX-Z70 Digital Camera

2 Answers

The lens cover will not open and close all the way.


to open them completely simply push them with your finger. try doing so also when closing them. i have the same issue sometimes.

Jul 13, 2009 | Panasonic Lumix DMC-LZ7 Digital Camera

1 Answer

My son pulled out one of the shutters that opens and closes over the lens. The shutters no longer open all the way. The camera is brand new. How can I fix the rest of the shutters? Should I pull them...


You can pull off the other one if you want. To put it back in your basically going to have to take apart the camera. The "Shutters" on the outside is nothing more but to protect the lens will its in the camera. The actual shutter is inside the lens that open and closes very quickly when you take a picture.

Think of it this way, the shutter in the lens opens up to let in light that shows the image to the sensor behind the lens. Then it closes to "finish" capturing the light".

The "shutters" or "doors" on the outside do not move once you take a picture. They only close once the lens retract. (When the camera is turned off or idles)

Hope this has been helpful.

Mar 30, 2009 | Fuji J150w Digital Camera

1 Answer

Lens Error


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Dec 17, 2008 | Nikon COOLPIX L4 Digital Camera

1 Answer

Lens does not close anymore -


When you opened it the cog connected to the motor which opens and closes the lens probably shifted and no longer has traction against the ring around the inside of the lens which turns it to open and close it. If you open the camera up again be extremely careful - the lens has loads of springs inside it - lose one of these and it won't work properly. I opened up the whole thing to try and fix my lens which had been jammed in after a friend dropped it. I fixed the lens but couldn't put the damn thing back together again to many tiny parts and no guide to the jigsaw!!

Nov 16, 2008 | Casio EX-Z1050 Digital Camera

1 Answer

Coolpix lens opens retracts opens then closes again and lens error appears


Hello

When you turn the camera on the lens comes out and has parameters when extending to focus, if the lens does not open fully it sees a problem and then closes.

there are tiny plastic gears inside and may have chipped or a piece of sand got in causing the lens to jamb. "very fragile"

one solution is to ask a camera repair shop how much a lens mechanism would be to replace. (if cost is more than 1/2 of what you paid dont bother)

another solution is to have someone sell your camera on an auction site for parts, to make some money towards another camera purchase

Aug 26, 2008 | Nikon Coolpix L11 Digital Camera

3 Answers

Lens cover


I know this is an old post, but for those who want to fix it themselves: try blowing lots of compressed air around the open lens shutter to clean the mechanism. Or use a hair dryer for a few seconds (don't want to heat up the camera). Also with the lens barrel extended and pointed downward, tap the lens barrel with a pencil while you extend and retract the lens by powering the camera on and off. A grain of sand in the mechanism is usually the culprit, and you want to try to dislodge it.

You can open it up, but only as a very last resort. The above procedures usually work if you try them enough. But for those particularly nasty stuck mechanisms, here's an example repair on a Canon Powershot A400 (do this at your own risk):

http://camerarepair.blogspot.com/2007/11/repair-of-stuck-lens-covers.html

Jan 16, 2007 | Casio Exilim EX-Z120 Digital Camera

1 Answer

Slider Prob


Dang, what a weird design. The lens needs to go threw a cycle before it can reach the idle position where it waits for a comand from the user. If its in the closed position and you turn it on it extends to its full range then stops at the idle position. It sounds like it is stuck in some spot between close and idle. Since it cant reach the closed position or idle its shutting down. The only way to get it to work is to try and free the lens so it can cycle threw. There must be a lip on the slider and the lens is stuck on this lip so you cant slide it. Remove the batteries then try and slide the door open try and slide somthing between the lens and the door to free it up. This is the only way to get it threw the cycle. It may need to be serviced It sounds like the switch for the slider door is warn or has broken. It may work again if you can free the lens.

Aug 31, 2005 | Canon PowerShot S30 Digital Camera

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