I was just listening to an audibook I loaded onto my 660 and the nuvi locked up suddenly and now is frozen with the screen on. the touch screen does not work and the power button has no impact. any advice? also, does resetting the nuvi erase anything saved on the unit (ie maps, audio books, favorite lists, etc.)? Thanks!
Resetting the device merely resets the power connection, on some devices there is a reset to manufacturer defaults on settings, but not your stored data. Working with GPS's 40 hours a week I constantly have to use the reset button when they lock up. Just press it in for a few seconds then if it doesn't power back up just hit the power button and everything should be fine.
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I sat on the phone for 30 minutes waiting for Garmin support when my Nuvi suddenly had no touch screen response. They had me delete a file on the device (with it hooked to my computer) then reboot and it went thru a touch screen alignment and it worked.
Sadly, it has frozen again and I don't recall the file (it had been a GCD file in all caps, that is all I know and I don't see a file in all caps any more). I will be calling support tomorrow.
My take is that it *is* a firmware thing *and* there is some way to reset the firmware.