Question about Philips GoGear HDD1830 MP3 Player

1 Answer

Help! i've tried re downloading the Phillips cd that i got in the package, and everytime i go to restore or repair my mp3 device, it says that there is a problem, and i don't know how to fix it. and i didn't send in a warranty when i got it so, what should i do?

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  • David Simpson May 11, 2010

    Which version of Windows are you using? XP or Vista? The HDD1830 is only compatible with XP with Service Pack 2.



    Which version of Windows Media Player are you using? 9, 10 or 11? The HDD is only compatible with version 10. If you have version 11, then unistall it to roll back to 10.



    This is more to do with the Philips Device Manager than the player itself.



    If you are running the right versions or Windows and Media Player, you can check the hard disk in the player as follows:




    • Connect the player to the power supply and the PC.

    • Before the player shows in Windows, reset by pressing [POWER} & [VOL +]

    • As soon as the player resets, let go and quickly press and hold [VOL-]

    • The player will show in My Computer as a removable drive (E:, F: etc) Release [VOL-]

    • The player should show the connection icon, but without the battery bar at the top of the screen.

    If you can access the player from My Computer, and browse it's folders and files, then the drive is ok, and the problem is more likely to be software related.



    With regard to your warranty, if you still have the purchase receipt or invoice, then the retailer should be able to help you.



    If you need any more help, please post again.






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Posted on May 28, 2008

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