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Help! i've tried re downloading the Phillips cd that i got in the package, and everytime i go to restore or repair my mp3 device, it says that there is a problem, and i don't know how to fix it. and i didn't send in a warranty when i got it so, what should i do?
Which version of Windows are you using? XP or Vista? The HDD1830 is only compatible with XP with Service Pack 2.
Which version of Windows Media Player are you using? 9, 10 or 11? The HDD is only compatible with version 10. If you have version 11, then unistall it to roll back to 10.
This is more to do with the Philips Device Manager than the player itself.
If you are running the right versions or Windows and Media Player, you can check the hard disk in the player as follows:
Connect the player to the power supply and the PC. Before the player shows in Windows, reset by pressing [POWER} & [VOL +] As soon as the player resets, let go and quickly press and hold [VOL-] The player will show in My Computer as a removable drive (E:, F: etc) Release [VOL-] The player should show the connection icon, but without the battery bar at the top of the screen.
If you can access the player from My Computer, and browse it's folders and files, then the drive is ok, and the problem is more likely to be software related.
With regard to your warranty, if you still have the purchase receipt or invoice, then the retailer should be able to help you.
If you need any more help, please post again.
Which version of Windows are you using? XP or Vista? The HDD1830 is only compatible with XP with Service Pack 2.
Which version of Windows Media Player are you using? 9, 10 or 11? The HDD is only compatible with version 10. If you have version 11, then unistall it to roll back to 10.
This is more to do with the Philips Device Manager than the player itself.
If you are running the right versions or Windows and Media Player, you can check the hard disk in the player as follows:
Connect the player to the power supply and the PC.Before the player shows in Windows, reset by pressing [POWER} & [VOL +]As soon as the player resets, let go and quickly press and hold [VOL-]The player will show in My Computer as a removable drive (E:, F: etc) Release [VOL-]The player should show the connection icon, but without the battery bar at the top of the screen.
If you can access the player from My Computer, and browse it's folders and files, then the drive is ok, and the problem is more likely to be software related.
With regard to your warranty, if you still have the purchase receipt or invoice, then the retailer should be able to help you.
If you need any more help, please post again.
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Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.
If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site. Contents may be removed by using this function. So make sure to back up your contents.
Format: On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".
Repair using Songbird: Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.
Repair using Device manager: Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
Can i download the Software for my PhilipsGoGear MP3/512MB for free on here? Please!! I lost the CD installation that came with it. Plz, Get back at me!
Email no.1: [email protected]
Email no.2: [email protected]
A virus is present in your mp3 dev clean the virus it should be fine . Format your mp3 dev thorougly more than once and use the phillips cd accompanied .
This link will take you to the support page for your mp3 player, it has software downloads for the drivers you need and user manuals on it. Good luck Kevin pls rate me if this helps. Just cut and paste the address into your browser.
Which version of Windows are you using? XP or Vista? The HDD1830 is only compatible with XP with Service Pack 2.
Which version of Windows Media Player are you using? 9, 10 or 11? The HDD is only compatible with version 10. If you have version 11, then unistall it to roll back to 10.
This is more to do with the Philips Device Manager than the player itself.
If you are running the right versions or Windows and Media Player, you can check the hard disk in the player as follows:
Connect the player to the power supply and the PC.
Before the player shows in Windows, reset by pressing [POWER} & [VOL +]
As soon as the player resets, let go and quickly press and hold [VOL-]
The player will show in My Computer as a removable drive (E:, F: etc) Release [VOL-]
The player should show the connection icon, but without the battery bar at the top of the screen.
If you can access the player from My Computer, and browse it's folders and files, then the drive is ok, and the problem is more likely to be software related.
With regard to your warranty, if you still have the purchase receipt or invoice, then the retailer should be able to help you.
If you need any more help, please post again.
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