Generic problem for all Printers
Brand new Brother MFC-685CW won't print via... (by 2 users)
posted by UGA-CJM on May 09, 2008
Ok - very frustrated here. I consider myself pretty electronically savvy, and I can't figure this one out for the life of me.
I have just purchased a Brother MFC-685CW multi-function printer. I went through the wireless network setup process using the "control panel" on the machine, and everything worked fine and it says it is connected. I have verified in my router admin page that the printer is indeed connected to the network.
However, I have tried installing the printer on 2 different PCs, and Windows shows the printer as "Ready". I have set these up using a Standard TCP/IP port, and then used the driver from the CD they provided. However, when I try to print the job fails. No error message, it just finally dies and says it couldn't print.
It seems to me that the computers on the network just can't "talk" to hte printer.
What am I missing?
I have just purchased a Brother MFC-685CW multi-function printer. I went through the wireless network setup process using the "control panel" on the machine, and everything worked fine and it says it is connected. I have verified in my router admin page that the printer is indeed connected to the network.
However, I have tried installing the printer on 2 different PCs, and Windows shows the printer as "Ready". I have set these up using a Standard TCP/IP port, and then used the driver from the CD they provided. However, when I try to print the job fails. No error message, it just finally dies and says it couldn't print.
It seems to me that the computers on the network just can't "talk" to hte printer.
What am I missing?
Comment by UGA-CJM, posted on May 09, 2008
Thank you for the advice. I actually have already tried installing the printer using the installation CD. Unfortunately, that didn't work either. However, I have not yet tried using the actual IP address for the port (I have only used the hostname). As of now, the printer is not using a static IP, but if necessary, I can change it....but shouldn't it work with the hostname?
I am going to try this route and will report back after I have done it, but if anyone has any other ideas I would appreciate it.
Thanks...
I am going to try this route and will report back after I have done it, but if anyone has any other ideas I would appreciate it.
Thanks...
1 Other User Has The Same Problem
Comment by bot-1, posted on Aug 18, 2008
I HAVE TRIED TO INSTALL MY BROTHER BUT EACH TIME I ET A ERROR. IT WAS WORKING FINE UNTIL I GOT A NEW COMPUTER.
Best Solution
posted on May 09, 2008
MasterFirst, I would recommend NOT trying to manually install this printer by using the add printer wizard in windows and selecting the the port and drivers to use. I would use the install cd to set this all up, it makes setting up this printer MUCH easier. If you are unable to use the install cd then get the IP address for the printer from your router admin page then with the printer "installed" go into the printer properties, go into the port, add a port, and instead of using a printer name just type the IP address for the printer in. Also for any networked printer make sure you don't have a firewall blocking it (this would include making sure that if the printer requires a port opened in the router that all requests for that port are routed to the IP address of the printer).
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