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Brand new Brother MFC-685CW won't print via wireless

Ok - very frustrated here. I consider myself pretty electronically savvy, and I can't figure this one out for the life of me.

I have just purchased a Brother MFC-685CW multi-function printer. I went through the wireless network setup process using the "control panel" on the machine, and everything worked fine and it says it is connected. I have verified in my router admin page that the printer is indeed connected to the network.

However, I have tried installing the printer on 2 different PCs, and Windows shows the printer as "Ready". I have set these up using a Standard TCP/IP port, and then used the driver from the CD they provided. However, when I try to print the job fails. No error message, it just finally dies and says it couldn't print.

It seems to me that the computers on the network just can't "talk" to hte printer.

What am I missing?

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  • UGA-CJM May 09, 2008

    Thank you for the advice. I actually have already tried installing the printer using the installation CD. Unfortunately, that didn't work either. However, I have not yet tried using the actual IP address for the port (I have only used the hostname). As of now, the printer is not using a static IP, but if necessary, I can change it....but shouldn't it work with the hostname?

    I am going to try this route and will report back after I have done it, but if anyone has any other ideas I would appreciate it.

    Thanks...

  • bot-1 Aug 18, 2008

    I HAVE TRIED TO INSTALL MY BROTHER BUT EACH TIME I ET A ERROR. IT WAS WORKING FINE UNTIL I GOT A NEW COMPUTER.

  • shaaaaron Dec 26, 2008

    Got this yesterday for Christmas. Spent 4 hours last night, and so far another 4 hours today, trying to set the thing up.
    The computer recognizes the printer on the wireless network, the printer recognizes the computer. I was able to print out the Network Configurations page once I set up the wireless network. Everything points to this thing being able to work. Except it doesn't. It says the printer is "ready", but the icon on my tray shows it as "offline" and I can't get it to turn "online".
    This has been extremely frustrating, and I refuse to call Brother's support because I KNOW they're just going to take me through everything again. Nevermind that the CD took 8 yrs to fully install on my 4 yr-old laptop.


  • vette11 Jan 20, 2009

    My problem is the same as discribed (can print, but icon in tray says offline and it won't scan because it don't see my computer). I am running Vista and it's wired to the router, my laptop which is XP and is wireless works fine.

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First, I would recommend NOT trying to manually install this printer by using the add printer wizard in windows and selecting the the port and drivers to use. I would use the install cd to set this all up, it makes setting up this printer MUCH easier. If you are unable to use the install cd then get the IP address for the printer from your router admin page then with the printer "installed" go into the printer properties, go into the port, add a port, and instead of using a printer name just type the IP address for the printer in. Also for any networked printer make sure you don't have a firewall blocking it (this would include making sure that if the printer requires a port opened in the router that all requests for that port are routed to the IP address of the printer).

Posted on May 09, 2008

  • Franklin Ramsey Jul 31, 2009

    The problem with Host names are your router has to support them and also has to be able to link the ip address to the host name. If you are using a netgear router, this is something which is fairly simple to setup, but most other routers don't exactly make this easy, hence why using the ip address is usually much easier. Also, if you have not setup static ip addresses this usually isn't going to be a problem (unless your router loses power for an extended period of time or you reset it).

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I tried re-installing using the install CD but that didn't work. What I did was to configure the printer driver to address the printer's IP address directly. That worked. I also enabled the firewall, with an exception for file and print sharing on the LAN, because that had been disabled as part of the trouble-shooting. The firewall did not cause the problem.

Thanks for the help.

Posted on Dec 27, 2008

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The black cartridge (Brother LC51) doesn't print on my Brother MFC 685CW. The other 3 cartridges print just fine and passed the Print Quality Check. Running clean cycle doesn't help


In order to print in Black and White using grayscale, you will need to adjust the printing preferences within the driver. To change the printer properties complete the following steps:


1. Open the Printers Folder:


  • Windows 2000: Click Start => Settings => Printers.


  • Windows XP: Click Start => Printers and Faxes.


  • Windows Vista: Click the Start button => Control Panel => Hardware and Sound => Printers.


  • Windows 7: Click the Start button => Devices and Printers.


2. Right click on the Brother printer driver and left click Printing Preferences.


3. Click the Advanced tab.


4. Select Grayscale.


5. Click APPLY => OK. Your printer will now print in grayscale.



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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
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If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
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Somethings that have worked for some Brother owners to get cartridges recognised.

1. With your MFC powered up, open it up and remove the cartridge you are having a problem with, then close the MFC, leaving it powered up. It should report that there is no cartridge in the machine.

Still with the MFC powered up, open it up and reinsert the ink cartridge, then close the MFC. It should either ask if you have replaced a cartridge or go into its cleaning mode.

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