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Jabra BT 5010

Been charging for over hours and red indicator light won't go off. I test to see if it's charged by turning it off/on (I think) and it still does not work. I received it today in the mail. Purchased Brand new.

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  • 11 more comments 
  • cotty2007 May 11, 2008

    Same problem, opened mine up from the mail today and its been on charge over ten hours with no green light showing just solid red - cant pair it up with any other devices

  • Anonymous Jun 07, 2008

    Same here, red light after 10 hrs charge.



    Is this a common problem?

  • stegall Jun 20, 2008

    same problem- will BT 5010 will not charge. Red light will not turn Green.

  • Anonymous Jun 23, 2008

    Same problem here

  • fsavat Jul 03, 2008

    I just had the same problem. Charing for hours but still red light and can't turn the headset on.

  • parkguy Jul 16, 2008

    OK, now I don't feel alone. Over 24 hrs. and no green light. Tried both USB and AC adapter. Sent it back and got a new one. Same problem now. Is this just a bad batch of Jabras?

  • wijnie Jul 19, 2008

    Same here, charging over usb 2.0 at first for 2 hours, lateron for 6 hours, but red light stays on, thereafter for more than 6 hours on 220V Charger, red light stays on, with no change. pushing buttons on/off, nothing helps to bring it to life.





  • stacyroth10 Aug 23, 2008

    Model BT150 wont turn on...Charge and charge .....nothing

  • Anonymous Oct 04, 2008

    bei mir hier auch der schrott geht zurück !!!

  • Anonymous Oct 09, 2008

    Same issue..

  • Anonymous Dec 15, 2008

    JABRA 5010 - Charging process as per instructions. Unit never charges fully, red "charging light" remains on, unit will not turn on. Faulty unit? Purchased online via ebay retailer. They shipped me a 2nd unit -exactly the same. Their answer - refund my money. It seems a significant batch of faulty units - JABRA - are you aware of this? When I called JABRA, their answer - talk to the retailer.......arghhhh!



  • Andreea23 Feb 18, 2009

    I have the same problem. Before Christmas I bought two Jabra BT 500, one for me and one for my mom. I opened one up and charged and it worked fine, but when I gave the other one to my mom it wouldn't charge! Then I went online, to a different retailer, and purchased a new one and I just got it today - same problem - it won't charge. I think this is a bad batch of Jabra BT 500s. However, I don't want to discourage users from trying it. I've had numerous Jabras along the years and I've loved every single one of them. I've had to replace them for reasons of wear and tear, dog chewing, etc, but it's a great product overall. I just hope they get their act together again!!

  • Anonymous Apr 21, 2009

    Me too

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I have the same exact problem... I went to the shop and replaced it and again the new one doesn't charge. F***** jabra did anyone tried to call the jabra support about this ?

Posted on Jul 24, 2008

  • mozinator Jul 28, 2008

    The only provided solution for this problem is to change the device. The hardware is faulty. There is no real solution. the jabra support may help you in this. Expect 10 days to get your new device back...

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How long should i charge the headset and how to turn it on


The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time.

System requirements for battery charge using USB

Personal Computer with pre-installed with any of the following operating systems and USB port:
Operating Systems (when using Windows)
Windows® 7
Home Basic / Home Premium / Professional / Ultimate
Windows Vista® (Service Pack 2 or later)
Home Basic / Home Premium / Business / Ultimate
Windows® XP (Service Pack 3 or later)
Home Edition / Professional / Media Center Edition 2004 / Media Center Edition 2005
(when using Macintosh)
Mac OS X (version.10.3 or later)

Charging the headset

  1. Open the cover of the micro-USB port.
Insert the tip of your fingernail in the groove, and open the cover.
  1. Connect the supplied micro-USB cable to the headset, and then connect the other end to a computer.
Make sure that you connect the plug of the micro-USB cable in the direction as shown in the illustration below.
Charging starts when the headset and the computer are connected.
Make sure that the indicator (red) lights up. Charging is completed in about 6 hours* and the indicator (red) goes off automatically.
*Time required to charge the empty battery to its full capacity
Notes
  • If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. In this case, do not disconnect the micro-USB cable from the headset and wait until the indicator (red) lights up.
  • When you close the cover of the micro-USB port after charging the battery, push the catch at the edge (the round part) of the cover into the port compartment.
  1. Catch
Tips
  • If the micro-USB cable is connected to a computer while the headset is turned on, the headset will be turned off automatically.
  • To charge the headset from an AC outlet, use USB Charging AC Power Adaptor* (sold separately). For details, refer to the manuals supplied with the USB Charging AC Power Adaptor.
  • The headset cannot be turned on while charging the battery.
*Refer to the Reference Guide on the recommended adapter.
Caution
If the headset detects a problem while charging, the indicator (red) may turn off, although charging is not complete.
Check for the following causes:
  • Ambient temperature exceeds the range of 5 °C - 35 °C (41 °F - 95 °F).
  • There is a problem with the battery.
    In this case, charge again within the above-mentioned temperature range. If the problem persists, consult your nearest Sony dealer.
Notes
  • If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve.
  • Even if you do not intend to use the headset for a long time, charge the battery to its full capacity once every 6 months to maintain its performance.
  • If the headset is not used for a long time, it may take longer to charge the battery.
  • If the life of the built-in rechargeable battery drops to half the normal length, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.
  • Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.
  • If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the setting of the computer before charging. The indicator (red) will go off automatically even if the computer enters into hibernation mode. Charge the headset again in this case.
  • Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection, such as via a USB hub.

Usage hours

Status Approx. usage hours Communication time (including music playback time) (up to) 30 hours Standby time (up to) 200 hours The communication time will be about 15 hours when it is charged for 2 hours.
Time stated above may vary, depending on ambient temperature or conditions of use.

Checking the remaining battery

If you press the POWER button while the headset is turned on, the indicator (red) flashes. You can check the remaining battery by the number of times the indicator (red) flashes. The indicator (red) flashes immediately after the headset is turned on to indicate the remaining battery power.
Indicator (red) Status 3 times Full 2 times Mid 1 time Low (needs to charge) Note
  • You cannot check the remaining battery during pairing operation.
When the battery is almost empty The indicator turns red. When the battery becomes empty, the headset sounds a beep and turns off automatically.

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So, your course is to get some fresh, gel-sealed-batteries. You will need type U-1. Specify, gel-sealed-batteries when you go to the battery shop. A fresh set should get the chair up to about 12-16 mile range, which would be about 3-4 hours running constantly at high speed. Good luck.

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Norelco Advantage red light meaning and source of manual


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