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Perhaps somebody set parental control on all of the channels. Many TVs and DVRs have a parental control feature that lets parents put a password lock on channels they consider unfit for their children.
Are you referring to the password for the parental controls on the receiver? If so, I can definitely look into getting this taken care of. Can you email me directly at email@example.com so I can assist you with this? We will need to verify account sensitive information. Tommy Faust DISH Social Media Representative
Hi Thanks for using FixYa. As per the issue
you described, I think you are not able to switch to Channel 21. It means that it
has either been deleted from the projection TV or you have set the parental
control guides. To correct the former, access the Channel controls by pushing
the "Menu" button and maneuver the channel icon, then press
"+". Select "Favorite Channels," and then the "+"
button again. Then type the number of the channel (21) you are not able to
watch and press the "+" button one last time. To access the parental
control channels, press "Menu" and maneuver the Parent icon, and
press "+." Enter your four-digit password and use the arrows on the
remote to change the overall settings. After performing this procedure hit the
"+" key one more time. Now you will be able to watch channel 21 as
before. Please tell me the model number of your
Unit so that I can provide you with model specific information. Please
do accept the solution if the issue is resolved or else revert for further
assistance. Thanks Rylee