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Maybe the answering machine is set to pick up at say"5 rings" and the voice mail is set to pickup at "4 rings" . Change the voicemail setting to a higher setting than the answering machine. That may be the problem.
If your printer is connected to a modem make sure that the port has a dial tone. To check for dial tone, try to plug in a phone to the same port that you printer is connected to. If it doesn't have dial tone, you might want to check with your phone provider. Or you can plug in the printer straight to a wall jack.
Once the printer is connected to a line that has dial tone, you can then setup the printer to receive faxes. To set it up, on the control panel of your printer, press on Setup > Fax Setup > Ringing and Answering.
If you have an answering machine, set your printer to pick up 3 rings higher than your answering machine. If not, set it to pick up on the 5th ring that way you will still have time to pick up the phone if it's a voice call.
If you have a voicemail service from your phone provider, you'll need to contact your phone provider to get a distinctive ring feature. Once you'll have that feature, you can assign a distinctive ring to your printer. You can find that under Fax Setup > Ringing and Answering > Ring Pattern.
It seems that you're sharing your home phone line with your Lexmark fax machine. You can adjust the "pick-up" ring from the printer operator panel by pressing the Setup button > Fax Setup > Ringing and Answering > Pick Up On > select your preferred number of rings before the fax answers. Please note: If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
Should you still need assistance, please leave a comment to my response and I'll get back to you. Should this resolves your problem, your rating will be greatly appreciated.
First, Connect the Phone line in Line 1 EXT at back of printer
Check the No. of Rings on your Answer machine. If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine ) And you need to turn off ECM on the Printer setup
Press Setup button Scroll till you find Fax Settings - Press OK Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK Check for ECM - Error Correction Mode - Press OK Turn it OFF - Press OK Check for Auto Answer option - Turn it ON too.
problem solved, grandkids used other phone with answering machine and left it in different mode "7" so it was picking up after 2 rings...thanks for answering my request.... solution solved... Thanks, Netta
You have to set the printer to pickup 2 rings higher than your answering machine. If the answering machine picks up on 4 the printer should pick up on 6.
I believe the menu should be Setup button - down arrow key until you see basic fax setup and press ok - down arrow key until you see rings to answer and press ok - change to 2 higher than answering machine.
The TAD (TELPHONE ANSWERING DEVICE) must answer within four rings (the recommended setting is two rings). The MFC cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax ?handshake?.
message. do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.