Question about Whirlpool GSX9750 Top Load Washer

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Whirlpool Gold, Ultimate Care II, gsx9750PWO. It smelled like smoke (no visible smoke) during the end of a load. It did run all the way through, including the spin cycle. The load was only 1 shirt. Now it makes a quiet humming sound (like the motor is trying to go) but the agitator does not move. Took it apart and I see no blockage on the pump, in fact removed the pump from the motor and the same quiet humming sound so I don't think it can be related to the pump. It is not pumping out either, if that matters. I guess the motor is not moving at all. How do I troubleshoot to see if it is the motor, clutch or something else? Agitator was spinning when I moved it by hand, but somewhere in all my trying to figure it out it froze up, now I can't spin the bottom of the agitator. I did spin the motor (by grabbing the shaft that gois into the pump), it went one way, but not the other, again, in case that matters. Thanks

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5 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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jumptrout51
  • 3361 Answers

SOURCE: shirt caught in the agitator

The top of the agitator should unscrew then pull off.

Posted on Feb 21, 2009

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washdryman
  • 154 Answers

SOURCE: Upper agitator on Whirlpool Ultimate Care II washer

replace agitator "dogs"

Posted on Mar 01, 2010

  • 2468 Answers

SOURCE: Shirt caught under agitator how do I get agitator

you need to pry the softener dispenser cup off the top of the agitator,then you need a 7/16"socket with an extension to remove the nut located down inside there,then lift the agitator straight upward

Posted on Mar 23, 2011

jumptrout51
  • 3361 Answers

SOURCE: Timer turning, draining properly, but

The direct drive coupling between the motor and transmission is broken and must be replaced.
This video shows how.

Posted on Jul 25, 2011

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