Question about HP DeskJet F380 All-In-One Printer

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Status: offline/online I am a novice in the use of a computer, a computer "dummy". My problem with the printer is---when the status is on-line it prints. Sometimes the printer goes offline and will not print from the computer. How do I get the status to stay on-line?

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Hi,

One way to make the printer go "on-line":
1. opening your "Printer & Faxes", the HP DeskJet F380 would be shown as an installed printer, by doing a right click, you would be presented with various options including making it go online.

There are two (2) areas that you can configure to make it stay always online:
i. in the same "Printer & Faxes", right click on the HP DeskJet F380, click on "Properties", in the next window click on the Advanced tab, tick "Always available", set Priority to "1", in the "Printer" tab, uncheck "Power Save".
ii. open your "Device Manager" (right click on "My Computer", click on Properties, click on "Hardware" tab, click on "Device Manager" button. Expand your "Universal Serial Bus controllers" (click on the + sign of the last entry), right click on each and everyone of your "USB Root Hub". Click on "Properties", click on "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".
After each and every re-configuration it is of course required that you click on Apply/OK.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on May 09, 2008

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