Question about Acer Aspire 5100 Notebook

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ERecovery won't finish

Hey Everyone,
I was having intermittent problems with my laptop for a while and kept running norton and other checks without finding anything. Then one day it shut off and booted back up into scandisk and was finding a bunch of errors and seemed to be removing things. Then when it finally booted into windows xp the profile was gone and it went into the admin profile. Everything under my profile was gone with a few folders left with distorted names. I ordered the recovery disk and then found out about hitting Alt-F10 to run the embedded eRecovery. It will run the tool up to about 90% and then the computer shuts off completely and wont turn on or show the charging light at the front for about five minutes. If I try booting off the cds, there is no dvd player recognized to boot from. Any thoughts. I appreciate it.

Matt

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  • mjune512 May 09, 2008

    Ok I booted it off the cds and when it got to the second cd, it shut off like it has been. Once again it was completely shut down for about five minutes before the lights would come on the front and i could restart it again. Im still at a loss. Thank you very much for the help

  • mjune512 May 09, 2008

    I apologize. This is my first posting, I though I had to give a rating after each comment. I think I have determined that it is a problem with the processor getting too hot. I had left it off for several hours and tried the recovery via the hard drive last night. It went through and ive since reloaded everything on the computer. Then a few minutes ago I tried doing a full scandisk and it started and quickly shut off like before. I felt the bottom of the laptop and it was very very hot. Do you have any ideas if this can be fixed easily? I have already bought a new laptop but my sister in law could use this but Id like to make it reliable. Thanks for any help or ideas you can give.

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Hi - mjune - to be able to boot off the cd, your cd/dvd has to be listed as a boot device ahead of your hard drive in your BIOS. As soon as you turn your pc on, it should say on the screen hit alt-F10 for recovery and something like <del> or F2 to enter setup. Hit whatever it says for setup. Once your in, go to the boot section. Your devices should be listed in the order they try to boot from. Make sure your cd/dvd is listed ahead of your hard drive(it may say primary, secondary,etc) If it is not, it will tell you how to move it up in the order. Usually you just highlight the device you want and use the + and - keys on your keypad to move it up or down. Once you have it, save and exit. Usually F10 but it can be done from the tool bar at the top. It will reboot and while it's rebooting put the cd in. If you don't catch it in time don't worry just leave the cd in and reboot. It might say press any key to boot from cd drive. Just press any key. Try this and let me know what happens.

Thanks,
Jeff

Posted on May 09, 2008

  • Jeffrey Pemberton
    Jeffrey Pemberton May 09, 2008

    Hey Matt - Wish you hadn't rated this yet. Did you think I was just going to try one thing and leave you hanging? One and done - that's not not the way we roll around here. We don't suggest one thing and if that doesn't work leave you on your own. So even though you rated as helpful I want to get you fixed. That's our goal. If you'd like me to help you more let me know.



    Jeff

  • Jeffrey Pemberton
    Jeffrey Pemberton May 10, 2008

    I was going to say (rating or not) that it sounds like you might have thermal shutdown. First off, is it an Intel processor? Just wondering because they get hotter than any others. As to what you can try, first grab your vacuum or shop vac, what ever has the most suction and move it back and forth over the slots on the bottom and sides if there any. Any where that dirt, dust or pet hair (if you have pets) could get in. Even hold over the slots for a little bit. You'd be surprised how much can get in there. If at all possible try to keep track of how much comes out. Then try it again. If still no go, I can tell you how to remove the bottom and clean off the heat sink. If that gets clogged by dirt you'll really over heat. If you managed to reinstall everything we're probably just dealing with with an over heating problem. Try these and let me know what happens. Thanks Matt.



    Jeff

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