Question about Tomtom GPS

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I have a tomtom xl325se, when i turn on the unit I get a screen with a picture of the unit with a red X

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  • mrachey Aug 31, 2010

    This did not work!!

  • mrachey Aug 31, 2010

    Profile folder = C:\Users\DEREK\AppData\Roaming\TomTom\HOME\Profiles\gjjwimje.default
    Installation folder = C:\Program Files\TomTom HOME 2
    Plugins folder = C:\Program Files\TomTom HOME 2\xul\plugins
    Data folder = C:\Users\DEREK\Documents\TomTom\HOME
    Version = 2.7.6.2056
    Language = en-US
    User name = mrachey@mainstreetcom.com
    Login status = User is logged in
    Server = https://home.tomtom.com/redir/
    Connection settings = Direct connection to the Internet (default)
    Installed add-ons = Map status indicator 1.7, TomTom HOME default theme 1.0.2, Emulator 8.080.9662.4
    Name = TomTom XL 325S
    Device Code = AKVGSDSL7E
    Serial number = RQ7389A04999
    Capabilities =
    Storage devices = Hard disk (F:) - Active
    Installed Items = voice/English(US) - Bonnie 1, voice/English(US) - Lori 1, voice/English(US) - Mandy 1, voice/English(US) - Richard 1, voice/English(Australian) - Ken 1, voice/Irish - Aonghus 1, voice/Irish - Kathy 1, voice/English(UK) - Jane 1, voice/English(UK) - Tim 1, ephemeris/Ephemeris 1283631353, map/United_States 835.2423, poi/Nicollet_mall 0, safetycamera/Safety_Cam_US_Canada_TomTom 6491
    Error incident IDs = 26495817, 26495997
    * Computer info:

    Operating system: Windows NT 6.0 (build 6002, Service Pack 2)
    Free memory: 915308544 bytes
    User home directory: "C:\Users\DEREK\Documents\"
    Home volume space: 11416 / 52375 MB
    Temporary directory: "C:\Users\DEREK\AppData\Local\Temp\"
    Temp volume space: 11416 / 52375 MB
    Install directory: "C:\Program Files\TomTom HOME 2\xulrunner\"
    Install volume space: 11416 / 52375 MB
    External volume devices: F: [INTERNAL] 202 / 979 MB
    OS login name: "USER ID"
    Host name: "MARKS-LAPTOP"
    Date and time: 2010-08-30 22:06:31

    * HOME info:

    DLL Version: 2.7.6.2056
    MapShare DLL Version: 2.7.6.2056
    Language: en-US

    * Connected device: ""

    ID: "AKVGS DSL7E"
    Type: "xl2008_t_1024_m_b_tts"
    Serial: "RQ7389A04999"
    IL #1: 'Hard disk' 202 free/979 total MB Block Size 16384 Media Name 'InternalMemory' serial $82ea1351, Writable

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  • Master
  • 4,472 Answers

First off how long have you owned the unit? It sounds like you have already tried basic troubleshooting. If it is less then 12 months the unit is under warranty and you should contact them and have the unit repaired/replaced. Here is their contact info:
866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. ESTThank you,
Lee

Posted on Aug 31, 2010

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  • Contributor
  • 857 Answers

The red X means the unit can't detect the operating system files. If the card with them on it is corrupt, that might do it.
Do you have a backup of your unit's contents? Hopefully Explorer and especially the map folder.
If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.
To solve this, follow the steps below.
Manually remove the TomTom application:
Reset your device.
Connect your device to your computer.
Turn on your device by pressing the power button for 5 seconds.
Do one of the following:
Windows: Click Start > My Computer and then double-click the Removable Disk for your TomTom device.
Macintosh: Double-click the desktop icon for your TomTom device.
Delete all files except the following:
Do not delete any of the folders!
Do not delete the files antitheftw.bmp, lowbatteryw.bmp and splashw.bmp (if present)!

Reinstall the TomTom application:
Start TomTom HOME
Select an option:
I previously updated my device on this computer
I never updated my device on this computer
Click Done and then click Device > Disconnect Device.
Your device should now start up again. If it hasn't started up after 10 seconds, press the On/off button.

Posted on Aug 31, 2010

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Posted on Jan 02, 2017

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