Question about Tomtom GPS
First off how long have you owned the unit? It sounds like you have already tried basic troubleshooting. If it is less then 12 months the unit is under warranty and you should contact them and have the unit repaired/replaced. Here is their contact info:
866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. ESTThank you,
Posted on Aug 31, 2010
The red X means the unit can't detect the operating system files. If the card with them on it is corrupt, that might do it.
Do you have a backup of your unit's contents? Hopefully Explorer and especially the map folder.
If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.
To solve this, follow the steps below.
Manually remove the TomTom application:
Reset your device.
Connect your device to your computer.
Turn on your device by pressing the power button for 5 seconds.
Do one of the following:
Windows: Click Start > My Computer and then double-click the Removable Disk for your TomTom device.
Macintosh: Double-click the desktop icon for your TomTom device.
Delete all files except the following:
Do not delete any of the folders!
Do not delete the files antitheftw.bmp, lowbatteryw.bmp and splashw.bmp (if present)!
Reinstall the TomTom application:
Start TomTom HOME
Select an option:
I previously updated my device on this computer
I never updated my device on this computer
Click Done and then click Device > Disconnect Device.
Your device should now start up again. If it hasn't started up after 10 seconds, press the On/off button.
Posted on Aug 31, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
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