Question about Apple MacBook Pro PC Notebook

3 Answers

Attaching documents to emails

Hi,

I have a new mac book pro. I was able until recently to attach emails with pictures and documents. Currently when I attempt to attach a document my computer will down load forever and never successfully attach the document.
Any suggestions?
Thanks in advance,
Dawn

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  • cordwainer60
    cordwainer60 Oct 29, 2013

    There are also some other reasons, besides a virus, that you may not be able to send attachments. It is ALWAYS a good idea to have antivirus software....but most Mac problems are not because of viruses.

  • cordwainer60
    cordwainer60 Oct 29, 2013

    There are also some other reasons, besides a virus, that you may not be able to send attachments. It is ALWAYS a good idea to have antivirus software....but most Mac problems are not because of viruses.

  • cordwainer60
    cordwainer60 Oct 29, 2013

    Sorry for the double post....lousy typing today.

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Possible other reasons besides viruses:

1) Odd characters in the attachment file name. Make sure the files you are attaching use only standard characters. Some people have had trouble sending attachments if the file names contain # or ! or }, or other punctuation marks, because some of these are forbidden characters, which either your Mac or the e-mail server don't allow. You can also have problems if the file name is extremely long. In general, try to stick to letters and numbers, and only a few characters. Underscores _ are always safe.

2) Make sure the file is not larger than your mail server allows. If it's a very large file - for many servers, "very large" means "over 10MB" - try sending to your recipient using something like Dropbox instead, or uploading to an FTP server you both have access to.

3) Macs will often exhibit strange behavior when file or folder permissions are corrupted or incorrect. This happens fairly often after Software Updates, or installing new software.
If you are having any problems with your Mac - things not working that did before, more frequent freezes or even crashes, etc.:
a) Open the Disk Utility (found inside your Utilities folder, which is inside your Applications folder).
b) Once Disk Utility opens, on the left select your hard drive, then on the right click the button labeled "Repair Disk Permissions"
c) It will take several minutes for the repair to complete, up to 10 minutes if you have never run this before
d) When you see the message that the permissions repair is complete, Quit Disk Utility, then Restart your computer.

4) If you are on a home network, or if you have a wireless router, your network hardware may need to be reset. In these instances, you can often get away with sending smaller amounts of data, such as a short e-mail - or even be able to download files. However, sending attachments means you are UPLOADING, not downloading, and upload speed on a home Internet connection is almost always slower to begin with anyway and could be timing out because of filesize or accumulated errors in the connection.
Try the following:
Shut down and power off your Macbook
Unplug or turn off (if there is a power switch) your Cable/ DSL modem AND your wireless router (they may be the same device, or 2 different ones)
Wait 30 seconds
Turn your cable or DSL modem back on FIRST....then wait at least 1 minute before turning your router back on (if you have a combination modem/router, you only have one device to turn back on - just wait at least 1 minute for it to re-establish a connection)
Start up your Macbook. Once it's restarted, open your browser and go to a website to make sure your Internet connection is working.
Create a NEW mail message, then attach your file(s) to it, and try sending again.

If you still can't send attachments after scanning for viruses and/or trying the fixes above, post another message with any additional details, error messages, etc. that might help with further troubleshooting.

Good luck :-)

Posted on Oct 29, 2013

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Hi DonJuan33,

I agree with DCSH,

You can check for both viruses and trojans by using ClamXav.

It is a free download that can be found here.

The download link is on the left hand side of the page. The current version is 1.1.1


Alternatively, you can use iAntiVirus. It is also a free download which can be found here.

It wouldn't hurt to install the other one after you have finished scanning with the first one.

Nathan.

Posted on Apr 14, 2009

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Hi a Worm in mac book is preventing file attachments . A suitable antivirus could set this right.

Posted on May 10, 2008

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