Question about Janome Memory Craft 10000

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Janome digitizer pro dongle

I purchased the janome digitizer pro a year ago and unfortunately i have lost the dongle to access the programme.
I have phoned the stockist where i bought it from and they have told me I have to purchase the whole programme again at 445.00 as they will not replace the dongle...
I have to say that this is ridiculous as i now have the programme still but cannot access it.
If i bought a new car and lost the keys i could purchase new ones but buy a digitizer pro and lose the key and your programme is useless.
I cannot claim it on my house insurance as i told them it was lost and they said if it was damaged i could claim or if it was stolen i could claim.but not if i lost it....
can anyone tell me if they have had the same problem and if so how did you go about it....
I appreciate your time and thank you

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Just return the dongle to the agent and ask them to send it away for a replacement dongle.

Posted on Feb 04, 2013

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I also have this problem I didn't lose it but it nolonger works I don't know what is wrong it acts like it isn't connecting I think it got bent in a move but have had trouble finding one also so if anyone out there knows what i can do please let me know

Posted on Oct 02, 2012

  • elna38
    elna38 Feb 04, 2013

    Just return your dongle to the dealer and ask them to send it for a replacement dongle.


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Sorry, but this is how its done with all software who are protectet with a dongle.

Its the only way for a software producer to not have their software copyed onto serveral computers.

If they started to replase lost dongles, they would have to do it to all customers who say they have lost it. I think this could be miss used, to get a second copy of the software to a low price or free. (not that i think you are doing this).

We are using software from Pulse microsystem, and our dongle cost more than $10.000 each.

Posted on May 09, 2008

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Posted on Jan 02, 2017

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This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0

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