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Network connection failure asks for i.p address is there any self service tips other than contacting virgin support

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  • Serwen Bagadiong
    Serwen Bagadiong May 11, 2010

    Are you connecting to a router(if yes, what is the model number of the router) or directly to a modem?

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  • 458 Answers

Have you tried entering the right I.P address?

Posted on May 14, 2008

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No Internet can I connect to my neighbours so I can watch Netflix on my play station


Hello Friends,
First of all you are self connect to internet, there are two options you are connect internet.
1> Wi-fi through you connect and Lan cable. connection before you configure Internet IP address, DNS to you laptop, and open wi-fi option. and sec option is cat5 and cat 6 wire through connect.
But all thing available you have like RJ 45 connector, Lan tested, Lan cable, cutter, etc.
My suggestion you contact networking engineer because have all network thing available.

More Technical Support visit and call.

Aug 25, 2013 | PC Desktops

Tip

My system says I'm connected to the network, but I get "Page Cannot Be...


  1. See if you can boot to safe mode with networking (F8 at boot, if you get an operating system choice, press enter then F8) and see if you can access the internet. (This works for Wired network connections and most WIRELESS connections in WINDOWS 7) If you can, go to HTTP://WWW.DOWNLOAD.COM and download Malwarebytes. It will install from the safe mode and you can run it from the safe mode. Have it do a full scan then reboot to the normal mode after any fixes it recommends are run.
  2. If you can't get any pages with your browser, even in safe mode with Networking, then you may have an issue with your router/modem. Power down the system, then power down and unplug power from the Router, then power down and unplug the DSL/Cable Modem. WAIT 5 MINUTES Power on the Modem, wait for it to complete self-test (About a minute for most) then Power on the router and again wait for self-test, the power on the system.
  3. If you are still getting a valid IP address (Start RUN CMD, they type IPCONFIG at the command prompt, in XP, Start CMD, right click CMD on the menu, Run as Administrator in 7) and see if you have a 192.168.xxx.xxx IP address and a default gateway. If you do then the router is working and you may have issues with the cable modem. if you have a 169.254.xxx.xxx IP address and no default gateway then you system is not getting a valid IP address and is assigning one on it's own. In this case, I'd try a system restore to a time when it worked. If that is no go, you may have a NIC failure.

on Jul 17, 2011 | PC Desktops

1 Answer

Just bought PB Ixtreme x5620. i am trying to connect my virgin broadband to the pc. i have netgear router which has the yellow cable in the moden and router and the blue cable in the PC and router. i can...


Hi,

Can you supply more detail of your network setup? You have a broadband modem, a seperate router and the PC.

For this setup cabling should be ....

1. Phone Socket (Pref. Master socket) to ADSL socket on modem

2. Modem LAN socket to Router WAN socket

3. Router LAN socket to PC Ethernet socket

Usually in this configuration you will have to switch off DHCP on either the modem or the router as they may both be trying to supply IP addresses to your PC. I would suggest disabling DHCP on the router and leaving the ADSL modem to supply IP addresses. If you do this you will have to setup the Router with a valid fixed IP.

Have fun!

Cheers,
Ripface.

Oct 25, 2009 | PC Desktops

2 Answers

I am with virgin.net for emails and keep getting messages that a ''Delivery to the recipient faled '' I am not sending out messages to this recipient as I know it is a defunct email address. How can I get...


contact your Internet Service provider Virgin.net and tell them and they can implement the proper filters on your account to stop the spam

Oct 09, 2009 | PC Desktops

2 Answers

Need to renew ip address for my emachine T3516


just right click on your local connection on the desktop by the clock and click on "repair". this should clear the cache and renew the IP addy and DNS for yur connection. OR

Follow these steps to quickly release and/or renew the Internet Protocol (IP) address of a computer running Windows XP, Windows 2000, or Windows NT. Here's How:
  1. Click the Start menu button on the Windows taskbar.
  2. Click Run... on this menu.
  3. If the computer is holding a current IP address, type 'cmd' (without the quotes) in the text box that appears. A command prompt window appears on the screen.
  4. Type 'ipconfig' (without the quotes) to view the status of the computer's IP address(es).
  5. If the computer is holding a current IP address, type 'ipconfig /release' to let go of the address.
  6. Type 'ipconfig /renew' to obtain a new IP address (whether or not the computer is holding a current address).
Tips:
  1. If it is not necessary to view the current IP addresses on a computer, simply type 'ipconfig /release' or 'ipconfig /renew' (without the quotes) in the text box that appears in Step 3.

  2. To bring a computer back onto the network after moving it to a different location, or experiencing an unexpected outage, first release, then renew the IP address. Computers on DHCP networks often (but not always) re-establish network connectivity automatically

Oct 28, 2008 | Gateway PC Desktops

1 Answer

I am using the wrong e-mail adress how do i change it to the one given to me by virgin media?


I would contact Virgin Mobile and tell them your original email address and have them to set it up with their servers. If you have had an email address for a long time and want to keep it simple tell Virgin this.If they say it is or will not work then you might have to create a new email address. I would avoid this if possible. I have had the same email address for over 7 years now and it is a pain to change it. The only positive thing about changing is that your email count will be very low in numbers for quit some time. I'm thinking of doing it simple because I receive more then 60 emails per day!!! I hope this helps you to understand what it is I am trying to tell you what I would do!!!
Sincerely,
Phil Whisenant

Sep 26, 2008 | PC Desktops

1 Answer

I have recently moved house from a virgin broadband connection taking my router and lap top with me. My new home has existing virgin broadband. Having plugged everything in as should be my laptop finds the...


Try reseating te broadband connection to the router.

It soundslike your router works if it connects to your laptop with a great signal. But its not sending any information through.

Try reseating. if it does not work. you might need to do a fresh reinstall of the router. Usually the broadband connections attach itself to a mac address of a network card. If you recently put a new router the network cards MAC address is different and it might not send signals through. like for me for cable i have the same issue.

Try this let me know how it does. If any problems please let me know.

I hope this helps
Please Rate.

Sep 18, 2008 | Belkin PC Desktops

1 Answer

I having problems connecting a netgear 54 rt usb adp router to virgin broadband.Router is saying there is an internet connection but computer displays cannot display page and no connection.PS3 has picked...


on your computer try to reinstall the device driver for wireless. try to connect the ethernet cable directly to the computer. if you have internet access, then most likely your netgear router needs to be reconfigured. you need to contact your internet service provider or router manufacturer for the reconfiguration of your router. mostly likely the security settings of the router needs to be changed.

Sep 16, 2008 | PC Desktops

1 Answer

Bought a new computer with vista instead of XP and cannot connect to internet via the ethernet line from my cable modem. what is the secret? Usually plugging it in is enough when I have moved or changed...


Yes! plugging it in on the Ethernet cable on the modem to the computer should get you online. If your not able to get online, you may want to check the following:

1. Make sure that the Ethernet adapter on the computer is enabled. If you can't find the Local Area Connection icon in your Network connections (control panel\network and sharing center), check if the network adapter is properly installed.

2. Some cable service providers require the MAC/Physical address of the Computer to get it online through the modem. If the old computer is working with the modem, you may want to contact your ISP and ask their assistance in getting you online using your new computer.

Aug 02, 2008 | Gateway PC Desktops

1 Answer

I need the settings for a d-link dkt-410 to virgin broadband.the router is recognised by the laptop,but the router is not recognised by the provider.as you can see im no expert! thanks


With this you will have to reset the Virgin box to deregister the Mac address it holds.
Connect the computer to the router and have both turned on, connect the router to the Virgin (always wated to type that) and then unplug the power from the virgin (this is getting better all the time)
Leave it unplugged for 15 minutes, then power it back up with the router and computer already running.

Log into the router and check it has been assigned an IP address by the Virgin (yeah, I had to get one last one in)

Good luck, post back if it still gives you grief.

Apr 17, 2008 | PC Desktops

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