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Network connection failure asks for i.p address is there any self service tips other than contacting virgin support

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  • Serwen Bagadiong
    Serwen Bagadiong May 11, 2010

    Are you connecting to a router(if yes, what is the model number of the router) or directly to a modem?

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  • 458 Answers

Have you tried entering the right I.P address?

Posted on May 14, 2008

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Virgin mobile my account


Contact Virgin directly to resolve this problem.

Feb 11, 2014 | Cell Phones

1 Answer

I have by cannon 6570i moddel ihave continew error {chek the network conection chek the tcp ip the defalt key is curruptedor invelid}


1) Select the following service mode COPIER>TEST>NETWORK>PING, and select PING.
2) Enter the IP addressof your PC using the numeric keys on the control panel, and press OK.
3) Press the start key.
- OK is displayed if Ping succeeds, but NG is displayed if it ends in failure.

Perform this procedure only when connecting the machine to networks.
If the machine fails to be connected to networks, any of the following causes is probable.
a. Connection failure between networks and the machine
b. TCP/IP setting failure of the machine
c. User network failure
d. Main controller PCB failure
The detailed check methods are as follows.

Checking with Loopback Address
you can check whether TCP/IP settings of
the machine are appropriate by executing Ping with this address.
1) Enter the loopback address (127.0.0.1) in PING.
- If NG is displayed, check TCP/IP settings of the machine again, and re-execute Ping.
- If OK is displayed, perform the next check.
Checking with Local Host Address
The local host address is the IP address of the machine. Since the local host address returns in response to the network controller by executing Ping with the address, you can check whether the network controller (main controller PCB) is in a normal condition.
1) Enter the IP address of the machine in PING.
If NG is displayed, take the following actions, and re-execute Ping.
- IP address error of the machine: Check to see again if the IP address settings of the machine are appropriate. Ask the system administrator whether the allocated IP address is valid.
- Failure in the main controller PCB: Replace the main controller PCB
If OK is displayed, a cause may be user's network environment. Inform the system administrator of the current situation, and ask for measures.

Apr 16, 2011 | Canon imageRUNNER 5570 Copier

1 Answer

When i try to even access the internet on my touch screen huawei m750 phone it displays dns not set on the screen. how do i fix this problem?


Hi,
DNS stands for Domain Name Service. Most DNS errors usually indicate lack of a connection to the internet. DNS is used to translate human addresses (for example, www.bhcblog.com) into computer addresses (like 10.64.254.11) ..
This error occurs due to fault in network, Therefore contact your network operator and ask them to solve the problem. Alternatively you can re-install or recreate the internet profile manually with IP address and DNS server address... for this also you should contact your network operator and ask them to provide you the IP and DNS Server address...
Hope this has helped you.. THanks

Jan 04, 2011 | Cell Phones

1 Answer

My phone has come up with PUK BLOCKED,its a samsung phone with a virgin sim card.Please can you tell me how to unblock it


You will need to contact your service provider ..
They will ask you some details about the Connection ( Or maybe your address ) Then they will unlock it if the information you had provided matches

Aug 26, 2010 | Samsung Cell Phones

1 Answer

I use incredimail and hotmail. my isp is virgin. most of my emails using the virgin.net address are not coming through to incredimail but are being diverted to the hotmail address. i had the same problem...


I would suspect that your virgin emails are set to forward to your hotmail account. If virgin offers webmail for your account, login to it and check your settings. It could be that at some point you setup forwarding and forgot about it. Or you could contact your isp and ask if there is a forward setting on your account and ask them to remove it.

Nov 20, 2009 | Microsoft Computers & Internet

1 Answer

Im with virgin they are hopeless tried to connect my daughters laptop to my wireless router asked virgin took me into netgear web page and made me alter things mine then stopped working i then went back in...


Here are some troubleshooting steps that I suggest you try:

1. Check physical connections.

a. Connect the modem to the Internet port of the router. The Internet “i” LED on the front of the router should light up.
b. Connect the computer to one of the four LAN ports (i.e port 1, 2, 3 or 4) on the back of the router. The corresponding port light where you connected the computer should be lit up.

2. Access the router's web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. A window will prompt for a user name and password. By default, the user name is "admin" and the password is "password".

Note: If you were unable to access the router's web-based utility, you may reset the router to restore the settings to factory default.

To reset the router:

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

3. Configure the router.

If your Internet Service Provider is using a cable connection, please follow the steps below:

a. Click on Basic Settings under Setup tab.
b. Select No for Does Your Internet Connection Require A Login?.
c. Scroll down on the center page and look for the Router MAC Address section. Set it to Use computer MAC address and click on the Apply button.

If your Internet Service Provider is using a DSL connection, please follow the steps below:

a. Click on Basic Settings.
b. Select Yes for Does Your Internet Connection Require A Login?.
c. Select Other on the Internet Service Provider drop down box.
d. Enter your ISP's username (username@ISPdomain) and password. Then, click on Apply.

4. Configure the wireless settings.

a. Click on the Wireless Settings under Setup.
b. Change the SSID to any unique name.
c. Scroll down, look for the Security Options settings and select WEP (Wired Equivalent Privacy).
d. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit".
e. Leave the Passphrase field blank, select Key 1 and enter a 10-digit number.

Note: The 10-digit number you typed in the key 1 will be the password or network key for the wireless connection.

f. Click Apply button to save the changes.
g. Go to Router Status under Maintenance tab and check if there is an IP address under Internet port. If it's 0.0.0.0, do a power cycle.

5. Power cycle.

a. Power off the modem, router and computers.
b. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking.
c. Power back the router and the computers. Check if it will be able to get online.

If you have wireless computers, you can connect them wireless to the router. Kindly follow the instructions below:

6. Connect wireless computer to the router.

If you are using Windows XP with Service Pack 1, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Advanced tab.
d. Please delete all the preferred networks then click on OK.
e. Right click on the Wireless icon again and click on View Available Wireless Network. Please select your network and click on Connect. It will ask you for the network key.
f. Please type in the network key and then confirm it. Network key is the password you type on the key 1 of the wireless settings of the router.
g. Make sure not to enable IEEE and then click on Connect.

If you are using Windows XP with Service Pack 2, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Change Advanced Settings.
d. Click on the Wireless Networks tab remove all the preferred networks then click on OK.
e. Right click on the Wireless icon then click on View Available Wireless Networks.
f. Select your network and click on Connect.
g. It will ask you for the network key. Type in the network key and confirm it. Then click on Connect. Network key is the password you type on the key 1 of the wireless settings of the router.

If you are using Windows Vista, please follow the steps below:

a. Click Start then select Connect To.
b. Connect to a network window will show up.
c. Select your wireless network and click Connect.
d. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect.

From the above configuration, please check if you can now access the Internet.

Dec 27, 2008 | NetGear WGR614 Wireless Router

2 Answers

Internet connection


you should ask the Service provider for the settings. You need to configure quite a lot of stuff so and you'll never know most of the setting parameters. so better ask from the virgin

May 14, 2008 | LG KU990 Viewty

1 Answer

Netgear-virgin net connection


select obtain ip address automatically in the settings,,

Apr 27, 2008 | NetGear DG834G Router

1 Answer

Internet connection problems


You can ask virgin to assign a seperate ip to you which will not conflict with the other (someone in the same area) computer's ip. I feel the computer shop may not be able to help you in this regard.

Let me know what happens.

Apr 07, 2008 | Computers & Internet

1 Answer

Cannot connect to the internet via the Wireless router.


contact ur service priovider they will provide u  ur ip address and default gateway as well as dns server address
After getting ur ip
go to network connection > wireless network connection > properties > scroll down for internet protocol  and double click on it > click on use  the following ip and then enter the ip address and default gateway with dsn server provided  by ur service provider > click ok
now u  r done and u can connect 2 the wireless network

Mar 01, 2008 | D-Link DSL-G604T Wireless Router

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