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I just bought an emachine computer, EL-1850-01e desktop computer with windows 7. THe only way I can connect to the internet is if my computer is in the "safe mode." I called customer support (India-- which I have nothing against, but I can't understand them!). I did understand one thing they said -- we can fix the problem for 130.00 dollars. I JUST BOUGHT THIS LAST WEEK!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!! cheers, jenny

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Are you connecting through a wired or wireless connection? There could be a lot of reasons for this. First i'll need to know how your connecting to the internet, is it through a router? Who is your internet service provider? Some of these troubleshooting steps at this link may help you:
http://windows.microsoft.com/en-US/windows7/Why-can-t-I-connect-to-the-Internet

Thank you,
Lee

Posted on Aug 30, 2010

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Posted on Jan 02, 2017

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