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HL-DT-ST DVDRAM GSA-T20L ATA Device for HP Pavilio dv6700 Entertainment Notebook PC

The make and model of my pc is HP Pavilion dv6704nr Entertainment Notebook PC and I used it for barely 30 days and it developed a problem with the optical device. Its unfortunate the manufacturers themselves haven't been helpful at all as they've provided a lot of suggestions to the problem. I wish I could return to US but is unfortunate am in Ghana. Can anyone be of help since my Notebook PC is not worth its value any more. A few friends who use the same model are complaining the same problem as the computer cannot detect the DVD drive at all despite the fact that it talks about the error as 'Code 10'.

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  • johsto May 09, 2008

    I have the same problem with that optical drive on a dv6500t Pavilion. It says that the driver is the latest version.

    What to do?????

  • Danielpepo May 17, 2008

    same problem on a tx1000 paviolion.

  • gapcop May 26, 2008

    I have the same problem with my HP Pavilion tx1219us. Says Code 10.
    What can I do to fix this problem and make my computer recognize the drive?

  • Robert_RS Jun 03, 2008

    I have the Same problem HP Pavillion dv 9000, My Cd drive stoped working and the Cd drive icon is gone from the Computer Window. I have tried system Restore but when ever i shut down or restart it happens again.

  • Anonymous Jun 17, 2008

    After downloading & installing 38 updates CD\DVD Combo drive no longer works

  • Anonymous Jun 27, 2008

    la unidad de rom no funciona el dispositivo esa dañado o no se encuentra error 39

  • verandah Jul 02, 2008

    my hp pavillion dv6700's optical drive stopped working after a month and a half. only sometimes will it eject, and it won't read cd's ever.

  • menoother Jul 17, 2008

    HP dv6599el - trying to create recovery CD's the system lost contact with the unit. no more cd's - hp accept only one creation, no security on writing with any program. Shame!

  • 4zenuf Aug 04, 2008

    this is a piece of ****!!!!! same prob. code 10. never works. should be a class act law suit filed!!!

  • ded_cooper Aug 23, 2008

    I have the same trouble with my HP Pavilion dv6831er. Help me please!!! =(

  • Anonymous Aug 25, 2008

    it was showing in the my computer file but now its not there.

  • ckbraswell Sep 06, 2008

    Same pblm and I am using iTunes

  • djemme Nov 04, 2008


  • Anonymous May 02, 2009

    The same thing happened...



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Did you try doing a driver rollback?

Try updating the drivers again. If all fails, Try a system restore by pressing f10.

Posted on Jun 01, 2008

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In vista:

in the device manager look for your dvd cd drivers
click to expand...

the one with exclamation mark is your dvd which is not working...

right click and choose properties...

under the device message box which tells your device problem... you will find check for solution....

and your dvd will work in 2 minutes....

all the best....

by the way i uninstalled iTunes while i was doin the above action...

so if i were you i will unintall iTunes only when the above action did not work....

Posted on Aug 20, 2009

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I dont have problem with the drivers por this CD ROM

Posted on Nov 20, 2008

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I'll bet that you have iTunes installed on your computer. Start by deleting iTunes and Safari from your computer. I had exactly the same issue with my HP Pavillion dx6650us, and the moment the Apple software was off of my computer, the problem was solved. Hope this works for all of you.

Posted on Jun 06, 2008

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